on โ29-01-2018 09:04 PM
A customer purchased an item, I paid for postage (via myPost business) and packaged up the order, then the customer advised that they don't want it posted just yet as they won't be home to receive it. They have asked for me to hold onto the parcel, wait a week, and then post it.
Does Australia Post have a time limit to lodge a parcel after paying for postage online?
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on โ30-01-2018 09:19 AM
Agree to your Buyers request to post late and explain the ramifications to you regarding late delivery.
Just ask them to tick the box saying arrived on time.
I had 2 such requests prior to Christmas where the Buyer would be away until New Year. I explained as above and they were both very happy to do that.
on โ30-01-2018 04:36 PM
@pancaket52 wrote:Agree to your Buyers request to post late and explain the ramifications to you regarding late delivery.
Just ask them to tick the box saying arrived on time.
I had 2 such requests prior to Christmas where the Buyer would be away until New Year. I explained as above and they were both very happy to do that.
As previously noted, if it is a tracked parcel (which MyPost certainly is) the buyer doesn't get asked the question. eBay automatically 'grant' a defect if the parcel is lodged outside of the seller's handling time.
on โ30-01-2018 05:32 PM
on โ30-01-2018 06:24 PM
If MyPost is the same as the Click & Send it replaced, and the OP has it set up to import eBay data, then the tracking number will already have been uploaded to the eBay transaction.
on โ30-01-2018 07:09 PM
on โ31-01-2018 01:08 AM
on โ31-01-2018 08:07 AM