Cancelled Sale

[thestylebunny7]

I sold a pick up item to a buyer. I contacted the buyer within minutes of the listing ending asking to negotiate a pick up time and date. The buyer did not make contact for 3 days over the weekend. The buyer lives several hours from me, apparently they were away for the weekend, in the same place as I live and therefore where the item is. They paid by paypal and then said they would be back in town the following weekend. I then emailed several times asking for a pickup time and day. Nothing. Then I get an email the following Monday saying they had been in town but as I hadn't given them my address they had been unable to pick up the item. The buyer gave their phone number. I called and found out the person I had sold the item to, was not the ebay account holder but the boyfriend. I asked the buyer when they would pick up the item and was told not to the following weekend. At this stage it's been about 1 and half since the listing finished. The buyer told me to leave the items out and they would just turn up when they felt like to pick up the items. The buyer paid by paypal for a pick up (not my choice ebay doesn't give you one) so i need some kind of evidence the buyer picked up and I have no idea if someone will steal the item etc, I also live in a gated community that doesn't let people into the estate without the owners being home. I asked to cancel the sale, the buyer says if i cancel they will leave negative feedback. I ask them if they can pick up the item sooner and give me an actual time, he says absolutely not. He then starts screaming at me and calling me a stupid idiot. He then puts his partner on the phone and says to her "talk some sense into that stupid **bleep**ing idiot". She gets on the phone and starts aggressively asking me for my home address so they can pick up the item when they are ready. I say no, I need to organise a time and date first (this is the internet and i have just been sworn at ). She starts yelling at me that they can't pick up the item without an address, I ask for a time and date, she says no and I say no. She hangs up on me. I then send an email asking to cancel the sale as i'm now really not comfortable going ahead with the sale and having them at my home, i say i will refund the money via Paypal. The buyer emails back and agrees to cancel the sale but starts an item not received dispute via paypal. The buyer agrees the to cancel sale via the dispute console and i refund the money via paypal. The buyer then leaves me negative feedback saying i was difficult. How can i get this feedback removed? how is it fair that a cancelled sale is allowed to leave feedback? is there a policy about cancelled sales not being allowed to leave feedback?

[davewil1964]

Some paragraphing would help.

You can go to eBay with any eBay messages you have from them, which might work if they swore or threatened negative feedback, but ultimately the buyer is allowed to leave feedback for a cancelled transaction. A NPB will not be allowed to leave feedback as they didn't pay, but in this case they paid.

[phorum_junkie*]

How did they fund the Paypal payment? If it was with a credit or Visa debot card then you may need some proof that they collected the item, I would tell them I wanted evidence of identity containing the address on the aypal transaction page such as a driving licence, I would then photocopy that onto a receipt which both of you sign, one copy each. That is to cover you in the very unlikely event that they tried to do a chargeback. You woud have enough evidence to go to the police and have them charged with obtaining goods by deception or out and out fraud.

If they did not use a card then they do not have any Paypal buyer protection as it is a pick up item.

I would email them one last time telling them they have X days to arrange pick up at a mutually convenient time or you will have no option but to either resell the item or charge for storage, whichever they want. whichever option they pick you will refund them after any shortfall in the resale value and any unreimbursed fees are deducted. Storage fees will ne applied until the full payment has been used up after which time you will consider the property abandoned.

[this-way-up]

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@surfbunny29 wrote:

 The buyer agrees the to cancel sale via the dispute console and i refund the money via paypal. The buyer then leaves me negative feedback saying i was difficult. How can i get this feedback removed? how is it fair that a cancelled sale is allowed to leave feedback? is there a policy about cancelled sales not being allowed to leave feedback?

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Yes...Contact eBay and they should remove the Neg FB.

Buyers are not allowed to leave Neg FB if a matter is resolved through the eBay or Paypal resolution system.

PS...I have noticed that sometimes you need to hit enter an extra time or your post will appear as one single paragraph 🙂 

[putney32]

pj the sale has been cancelled, (hard to read all that one paragraph admittedly)

buyer refunded,

seller just wants the fback removed

unfortunately, once an item has been paid for, the seller should have let them have his address. he didnt.

[putney32]

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@this-way-up wrote:

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@surfbunny29 wrote:

 The buyer agrees the to cancel sale via the dispute console and i refund the money via paypal. The buyer then leaves me negative feedback saying i was difficult. How can i get this feedback removed? how is it fair that a cancelled sale is allowed to leave feedback? is there a policy about cancelled sales not being allowed to leave feedback?

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Yes...Contact eBay and they should remove the Neg FB.

Buyers are not allowed to leave Neg FB if a matter is resolved through the eBay or Paypal resolution system.

PS...I have noticed that sometimes you need to hit enter an extra time or your post will appear as one single paragraph 🙂 

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ABSOLUTELY NOT TRUE

if a non paying dispute is opened/closed they cannot leave fb but for a dispute where the item has been paid for... and then cancelled the buyer has every right to give his opinion on how the transaction went.

[thestylebunny7]

Apologises, I typed it all on a tablet so it is harder to apply punctation.  But thanks for the beat down.

I did not provide an address because the buyer just refused to provide a pick up time.  This is the Internet, giving out your address for someone to just turn up at your house is crazy.  Police are always telling you to protect yourself and to becareful and I was.  I had every intention of giving the buyer the address once we had organised a time.  I wanted to stop someone from just turning up when they felt like it because it's happened in the past.   Looks like I was correct, this guy swore at me, called me names, threatened me, and it wasn't even his FB account.

So if you have a problem with someone and they give you negative feedback because you do not continue the sale because you feel unsafe, they can leave you negative feedback, this dosen't seem fair.  The other question is around using other people's account, he wasn't the registered user of the account, is that allowed?

[putney32]

technically yes, family members can use the ID holders account, but ultimately it is the ID a/c holder who is responsible to ebay for the whole transaction.

[*crikey*mate*]

unintentionally bunny, you put yourself in the position of "feeling unsafe" the minute that you listed the item for pick up.

Yes, it is the internet, but even if they gave you a specific time and a date that they would come, what guarantees do you have that any buyer will turn up at that time only?

I'm not saying this buyer would do this, but it wouldn't be unheard of for people to do all sorts of things just to get your address. Once someone has your address, they or any one they share your address with can turn up at your house any time they want to. They can spend weeks watching your movements in order to work out when you may or may not be home.

by by way of thinking, just having a time that any person says they will turn up is providing you with a false sense of security.

I do agree that the buyer does seem to be very unreasonable etc, I'm not disputing that for one second, I posted only to highlight to you the dangers of giving your address out to anyone, even if you have a time they say they will come.

If it is guaranteed safety that you are after, you may need to think about selling things that do not require pick up, or maybe even consider explaining to future pick up buyers (probably even in your listing) that you will need a specific time to meet as you want to arrange somewhere neutral (such as a shopping centre car park) to finalize the transaction.

[thestylebunny7]

It gets even worse, he used his elderly mother's account to bid on my item again.  I just had a conversation with her and she's in her 80's and confirmed that it's the same man.  I've just spoken with eBay and they are looking into it.  This guy is really out to get me, and that's what is scary to me.

I was actually thinking of meeting the buyer somewhere in this case and don't often do pick ups unless it's for large items.  I just had a bad feeling about this man.  He didn't make contact for 3 days after the same, then wouldn't organise a pick up time, then told me it was my fault for not giving him an address so he could turn up he wanted to.  It all just didn't sit well, looks like I was right, unfortunately.  He's also given negative feedback to other sellers when he's been unhappy for little things, I was able to go through his feedback and check all his false positives and because sellers can't give a negative find out he'd given them one.