Cancelled transactions and feedback

[mirale610]

I recently sold an item via my other selling account and the transaction was cancelled by me as the buyer stuffed around regarding payment and became quite aggressive in the process.  After waiting almost 2 weeks for payment I decided this person was a total lunatic and I wasn't going to give her my bank account details.  She claimed she didn't have a PayPal account.  Fair enough.  I cancelled the transaction and she didn't agree.  I realise she has the right to leave written feedback on the transaction and she did.  She didn't leave negative feedback but she got her revenge by clicking 1s on every DSR.  I haven't sold many items on that account and by process of deduction I worked out she was the culprit of my low ratings.

I think it's totally wrong that eBay allows buyers to click on DSRs on cancelled sales.  How can they comment on whether the item is as described, on postage time and postage and handling charges when they haven't received it?  They can comment on communication but that's all.  The other areas should be blanked out.

I have tried to get this part of the feedback process removed and of course eBay has declined giving the standard response about how they encourage honest feedback and how it's part of the selling process.  It's very clear that, on cancelled transactions, the areas I mentioned above cannot be honestly commented upon but they don't seem to care or rather it's outside their standard robotic response and no-one knows how to answer it.

This is a rather convoluted way of asking if anyone has been successful in contacting someone in eBay higher up in the policy area.   I'm done with speaking to robots on the phone or via chat.

[forumfool]

I think it's totally wrong that eBay allows buyers to click on DSRs on cancelled sales.  How can they comment on whether the item is as described, on postage time and postage and handling charges when they haven't received it?  They can comment on communication but that's all.  The other areas should be blanked out.

That sounds more than reasonable to me and it wouldn't be that hard - they blank out the postage part for 'Free Post' sales. 

My experience is that eBay can be rather inflexible though . . 

[motherbear2003]

I recently had negative feedback and DSR's removed by ebay due to a cancelled transaction, so it might be worth a phone call to ebay and explain the situation.  I must add, however, that the "buyer" requested the cancellation, but nonetheless, I still think it's worth a try:-)

[***super_nova***]

I think it's totally wrong that eBay allows buyers to click on DSRs on cancelled sales.  How can they comment on whether the item is as described, on postage time and postage and handling charges when they haven't received it?  They can comment on communication but that's all.  The other areas should be blanked out.

 . 

If you try to leave 1 star for description; you get a drop down menu and you have to tick one of the options; one of the choices is "item was not received".  The buyer wanted an item they ended with nothing, so the transaction was not what they expected = seriously not as described.  Similar with time it took to post, as you never posted, that is worth 1 star.  Your communication was obviously not very good and you refused to provide your bank details, which is the safest way to get paid.  Another well deserved 1star.  basically the whole transaction was a disaster.  Without seeing your listing it is hard to know who was more at fault.  You should have provided your bank details and if the money was not in your account by end of the week, you should have opened NPB dispute, closed it after 4 days (unless she paid) and she would not have bben able to leave you FB or stars.

[davewil1964]

That's why I open unpaid item disputes, rather than cancellations. No feedback should be able to be left, and if it is, you can supposedly get it removed easily.

Can I ask why you didn't just give her your account bank details? All she could have done with them was make a deposit. I have my details available to all buyers at checkout. Still waiting for my first malicious deposit. X-(

[forumfool]

 You should have provided your bank details and if the money was not in your account by end of the week, you should have opened NPB dispute, closed it after 4 days (unless she paid) and she would not have bben able to leave you FB or stars.

If the buyer indeed became aggressive whilst stuffing around with payment I certainly understand why the seller wouldn't want to give their bank details -  the winning bidder would then have a name and if clever AND malicious could be able to find more personal information putting this and eBay seller info/listings together, doing who knows with their discoveries.

Sounds paranoid but believe me, this is certainly is not as unlikely as it sounds.   

[putney32]

opening a mutual cancellation instead of a non payer dispute is NEVER a good idea if the transaction is going wonky right from the start.

why do it?

why not a non payer dispute?

did you offer bank deposit as one payment option?  if yes, then you are in the wrong not giving out your details.  if you dont offer it, then you dont need to give your details.

not much you can do now, non payers dont get the chance to trash your f/b or DSRs,  cancelled transactors do.

[calsof]

No opinion to offer here. Just two points that may or may not contribute to the conversation.

Firstly, there are many people who are more afraid to give out their bank account details than their credit card details... there is no justification for that but it is just lack of knowledge about how these details can be used. I, personally, have them in checkout.

Secondly, there is no reason why a seller needs to accept bank transfers and/or give his/her bank account details. If Paypal was available as a payment method and the buyer didn't pay, then they are a NPB.

However, if the buyer was told they would get bank details in a message and then they didn't... I don't know 😞

[cheese1shona]

I can completely understand about the situation you are in.

Ebay just do not care and comeback with platitudes and robotic answers.I for one was taken for a ride by a rogue buyer too.This buyer left bad feedback after I discovered they were trying to fleece me and I would not come to the party.Ebay were COMPLETELY hopeless and obstructive.I am still fighting with them.Ebay are a disgrace and just want your money and allow crooks and felons to have their way.I only stay on ebay due to their position as number1.

[mirale610]

The DSRs, excluding communication, are clearly geared towards items which are paid for and expected to be received and your train of thought is just ridiculous.

You're right about not knowing the full details of the transaction so not sure why you bothered to comment.  The listing gave payment by DD as an option.  I actually DID provide the buyer with my bank details in two separate messages.  Over several messages spanning two weeks she claimed she hadn't received the first message and then the second one although she was obviously receiving my other messages as she responded to them.  She was clearly foxing for time or whatever.  She became really rude in the exchanges and I decided that I was not going to deal with her any more and I refused to give her my bank details for the third time.  I didn't make that clear in my original message but that is how it transpired.

eBay refunded my fees on the transaction, had access to all the messages to and fro including the ones where I did provide her with my bank details but sided on her part because I refused to grovel and deal with her antics and provide my bank details a third time.  They refused to remove the feedback because she had indicated to them that she was willing to pay.  Obviously, sellers should take any amount of dirt handed out to them from buyers and do so willingly.  It's my product and in the end I'll decide who I sell it to.  I accept the consequence of that, under eBay rules, is the 'buyer' can leave written feedback.  I don't accept though that they can comment under the DSRs I mentioned.