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Payment held in paypal, wish to issue a refund?

I sold a top to a buyer who was not happy as there were marks on the top which I didn't notice when I sent it off. I'm very happy to refund her money plus postage, but the payment was 'held' in paypal. So how do I refund the money. Thanks Shearsntone...

International buyer (suspect)

I'm new please be nice Even though an item that I listed, said that I only ship to Australia, someone used *buy it now* from the USA. I don't trust the source, he/she wants me to contact them outside of ebay mailing. I've just contacted them through ...

User avatar by • Community Member
  • 1063 Views
  • 5 replies
  • 0 Helpful

Blocking a buyer from bidding

I'm sure it is a simple process but I have a 'pushy' buyer who is hassling me for a much lower start price and free delivery contrary to my listing. On being told by me that i am not prepared to change my start price and the postage stays as listed.....

Surely this can't be right...

I've sold my first item through eBay recently for $590. I've received an invoice for $46.61? How can this be right as it said I could sell roughly 10 items for free?

strange seller fees - i don't understand.

yesterday, i listed an item in two categories, and was told that the fees for listing that item would be $5.50. Today i went to list another item, in one category and was surprised to see that my account balance is now $12.46 and that the second item...

User avatar by • Community Member
  • 341 Views
  • 7 replies
  • 0 Helpful

Promotional Savings

What is the promotional savings tab in the account activity and what was the promotion? I have never seen it and no nothing about it but it looks like I saved $0.20 on a single seemingly random listing, ebay are so generous.

Need to buy a new digital camera - any recommendations?

HiI use 2 digital cameras for eBay listing photos, so one can be charging while I use the other one. My hardworking Olympus has just died, and the Samsung is on its last legs, so I need to buy at least another 1. Any recommendations? Anyone really ha...

Paypal issue re seller protection

We had a strange thing happen a couple weeks ago with paypal, leaving a very bad taste in my mouth. Had a buyer purchase a poster and pay through paypal, paypal showed that payment had come through. OK then, no problem. So being a curteous seller and...

User avatar by • Community Member
  • 799 Views
  • 21 replies
  • 0 Helpful

need some advice - no contact from buyer yet

Hi all, auction finished on 29th (Saturday) for a plant. Have sent 3 emails to buyer but no response yet. How long do I need to wait before offering to second highest bidder? I know people might be away but I'm in a bit of a rush as moving in two wee...

getting wrinkles out of garments for photoshoots

Sorry posted on the clothing forum, but no responses and Im doing my shoot tonight. I have some cotton jersey dresses to put up soon and im shooting them tonight but they have that typical jersey wrinkling from being in the package. You know its the ...

Buy it now with multiple qty - How does the fee works?

Hi Guys, I am trying to list multiple quantities of a same item with Buy It Now, but how does the insertion fee work? I couldn't find them on the "Selling Fees" section. As if I chose to list with Fixed price, the fee is $0.10 with 1 qty, but when I ...

User avatar by • Community Member
  • 325 Views
  • 3 replies
  • 0 Helpful

Christmas / NY Postage delays

I am currently corresponding with 6 International buyers (US and UK) who purchased items early December that still haven't received them yet 2 have been escalated to Paypal Claims. Were it just one, or maybe even 2 I would replace / refund straight o...

User avatar by • Community Member
  • 501 Views
  • 8 replies
  • 0 Helpful

Accelerating relisting for unpaid item

The winner of my mobile phone says they can't pay for my item. They've given me a story that they wrecked their car and lost their job (initially they said Saturday which was before they bid and when i questioned it changed to Monday and said their m...

User avatar by • Community Member
  • 284 Views
  • 3 replies
  • 0 Helpful
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