Cancelling Transactions No LOnger Works??

[character_parties_aus]

A buyer bought too many of an item that qualified for combined freight and after combined invoice was sent messaged me asking to cancel two items. So the requests were sent with the reason code of buyer changed mind. Buyer has claimed they have cancelled them the items are still present in the awaiting payment section ( used to disappear after they were cancelled) but showing as cancelled but still appear in a combined invoice and I cant manually remove them?!  ANy ideas other than talking to the customer service minions?

[harley_babes_hoard]

I was able to just delete mine the other day. Something must have changed.

If you didn't get a cancelled notice email then I doubt your buyer has agreed to them

[aunty_vera]

Wow, was just going to post something along the same lines.

 Here is MY problem......

I opened a case against a buyer who did not pay (2 weeks).

Buyer then apologised and requested a paypal invoice as she was having troubles paying through ebay (shock!)

Invoice paid, buyer paid, item sent. All good.

SO - I cancel the dispute.

Or so I thought.

Case is still open in dispute centre and only option that comes up under 'take action' is ' receive fee credit'. What happened to the ' the buyer and I have agreed' option?? If I choose the receive credit option then the case will close but in my favour and my buyer will receive a strike against her!

And ideas??

[horizon1907]

Vera, there was a post on here a couple of days back regarding the same thing and the seller was awarded a defect. ( for doing the right thing 😞 )  I would call ebay about it and let them know, so it is documented.  It seems sad that it has come down to this. Your dinged for doing the right thing. 😞

[harley_babes_hoard]

if the buyer has paid now what is it showing in your sold folder is it showing as waiting for payment or paid for.

[harley_babes_hoard]

I'm guessing here that vera yours is a non payment dispute in which case you should be able to mark the item as paid for and it will close.

[character_parties_aus]

After attempting to speak to the unhelpful minions who were as much use as a crate of empty beer bottles I simply archived the items and then I could combine. What I dont understand is how a process that used to work fine is now broken completely.

Wasted 15 - 20 minutes of my time.

Where do I send my labour invoice donkeybay?

[harley_babes_hoard]

I know I had a drama with cancelling last week (buyer requested). Stupid ebay sent the buyer a message saying did you receive a refund but the thing is the buyer hadn't even paid. So the buyer didn't know what to press and ended up paying I then has to refund just so he could tick yes he received a refund. STOOPID

[twyngwyn]

Had the same thing yesterday.....I ended up sending individual invoices, but only 1 item with postage fee...& now I've got a defect for the cancelled transaction (requested by buyer) that I will have to sort out AGAIN...getting very tiring

[sueken4812]

I had one the other day.

The cancelled ones were still appearing in the invoice.

I clicked the box next to the unwanted ones (that removed the tick mark) and clicked recalculate.

The invoice amount changed to the correct amount, even though the unwanted ones were still listed.

I sent her the revised invoice, and she paid.