on โ11-09-2015 10:35 AM
on โ11-09-2015 01:15 PM
the whole handling time thing is a farse. I actually get customers saying items should arrive sooner, like it's canon. To qualify for the premium service it needs to be one day or less handling as well. Stop the white lies ebay and fix the postage system, oh waite, they couldn't fix it years ago. Ebay must have terbytes^2 of data that means nothing (or something) from 2 servers.
on โ11-09-2015 01:43 PM
My main beef with the ontime postage is simply that it is not a reflection on me as a seller buit on the APO. I post every day - I can't do more than that. In no way can I fathom why I should be punished if the APO does not deliver on time. I have frequesnt questions from buyers asking about the item not arriving on time stated by eBay and buyers seem to understand that some delays do occur and its not the seller's fault. However these questions may turn into some form of defect/black mark - and how many of these do we need for our sales to be affected? THEN add the changes to letter deliveries (only delivering "standard" mail evey other day) and I get even more nervous. For both issues, the detail is needed so I can understand the potential impact.
I undersand that some sellers change handling times to 5-10 days to give themselves a greater delivery window, but as a buyer I would not purchase from a seller who did not post more frequently than 5-10 days.
on โ11-09-2015 02:08 PM
I never even look at a sellers handling time as a buyer it just never comes into the equation, ever.
i am sure there are many buyers like myself that never look.
on โ11-09-2015 03:03 PM
The only time I ever look at the seller's handling time is if the package has not arrived in what I consider a reasonable time.....which means I hardly ever look at the handling time.
on โ11-09-2015 05:31 PM
I thought they removed the info showing sellers handling time ages ago. When I look at listings I can only see estimated delivery dates based on eBay and Aus Post's overly optimistic delivery times.
on โ11-09-2015 06:42 PM
@jfmgray wrote:My main beef with the ontime postage is simply that it is not a reflection on me as a seller buit on the APO. I post every day - I can't do more than that. In no way can I fathom why I should be punished if the APO does not deliver on time.
That's just it, not all sellers will be, and that's why I have a problem with this system.
eBay, in their questionable wisdom, decided to put ETAs on all listings on behalf of sellers, putting in the finer print that it's just an estimate. Unsurprisingly, the ETAs often became expected due dates. And now eBay are treating them like one too, so in a nutshell they're making promises to buyers based on something neither eBay nor the seller has genuine control of, and holding sellers accountable if eBay's promise is not met (in some circumstances, of course).
If a seller can prove (via tracking) that they shipped within their handling time, eBay will accept that the delay was no fault of the seller, and they won't get whacked with eBay's proverbial stick. If a seller can't prove they posted within their handling time, suddenly eBay automatically assume the delay has to be the sellers fault.
I question this, on several grounds. Ok, fine, I can't prove I posted it within my handling time, but eBay can't prove I didn't, so why do they get to damage my account standing on what is ultimately an unsubstantiated assumption (insert "their site, their rules" replies here).
on โ11-09-2015 06:45 PM
@bigbrickshop wrote:I thought they removed the info showing sellers handling time ages ago. When I look at listings I can only see estimated delivery dates based on eBay and Aus Post's overly optimistic delivery times.
Click on the Postage and payment tab and it's above the Return policy.
โ11-09-2015 09:40 PM - edited โ11-09-2015 09:42 PM
This is all mine says
* Estimated delivery dates
- opens in a new window or tab
include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment
- opens in a new window or tab
. Delivery times may vary, especially during peak periods.
It doesn't actually give the handling times just a delivery on or before date.
โ11-09-2015 09:52 PM - edited โ11-09-2015 09:55 PM
@pennyforum14 wrote:Maybe there's hope for us small sellers after all, no more defects from feedback and DSRs, woohoo!!!!
Sounds like the new guy might be a better fit for the role (I hope).
http://www.ecommercebytes.com/cab/abn/y15/m09/i11/s01
http://www.ecommercebytes.com/C/blog/blog.pl?/pl/2015/9/1441887819.html
on โ11-09-2015 10:12 PM
The dumb thing is event sellers who use trackable parcels will not be safe dropping them in a street box. The result is rather than being able to ship ASAP (I do this numerous times a day) they are supposed to wait until they can cart the lot to a post office. This will ultimately slow shipping and almost definately negate the ability to offer 1 day handling..How does this benefit Ebay and or buyers?
But big sellers will most likely have AP courier pick ups, so it wont affect them.. Just another subtle nail in the coffin for small sellers