Changes Coming

[twyngwyn]

http://l.reply.ebay.com.au/YesConnect/HtmlMessagePreview?a=RjEkG-v1KRqyQIiNqoXBCzZW&msgVersion=web

[amber-eyed-girl]

To everyone who said they don't look at a seller's handling time, I look.

If a seller says they post once a week, that doesn't bother me. They are being straightforward (I hope) and I appreciate that. If I want something fast I take that into consideration. So knowing a handling time is useful but usually doesn't actually matter. Unless the item doesn't arrive in a reasonable timeframe, then I will doublecheck before enquiring about it.

I do want to know what it is upfront though.

[harley_babes_hoard]

Edit:  in reply to Amber.

Where does it give the sellers handling time Amber ?because all my listings and and few others I have looked at just give an estimated time of delivery which includes a handling time but does not specifically say how long that is.

Altering a sellers handling time on a listing just extends the delivery estimate.

[go-tazz]

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@harley_babes_hoard wrote:

This is all mine says

* Estimated delivery dates
- opens in a new window or tab
include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment
- opens in a new window or tab
. Delivery times may vary, especially during peak periods.

It doesn't actually give the handling times just a delivery on or before date.

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Some have it and some don't,(no idea as to what paremeters are used to determine who has them).

This one has:

This one hasn't:

[jfmgray]

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@digital*ghost wrote:

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@jfmgray wrote:

My main beef with the ontime postage is simply that it is not a reflection on me as a seller buit on the APO.  I post every day - I can't do more than that.  In no way can I fathom why I should be punished if the APO does not deliver on time.  

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That's just it, not all sellers will be, and that's why I have a problem with this system.

eBay, in their questionable wisdom, decided to put ETAs on all listings on behalf of sellers, putting in the finer print that it's just an estimate. Unsurprisingly, the ETAs often became expected due dates. And now eBay are treating them like one too, so in a nutshell they're making promises to buyers based on something neither eBay nor the seller has genuine control of, and holding sellers accountable if eBay's promise is not met (in some circumstances, of course).

If a seller can prove (via tracking) that they shipped within their handling time, eBay will accept that the delay was no fault of the seller, and they won't get whacked with eBay's proverbial stick. If a seller can't prove they posted within their handling time, suddenly eBay automatically assume the delay has to be the sellers fault.

I question this, on several grounds. Ok, fine, I can't prove I posted it within my handling time, but eBay can't prove I didn't, so why do they get to damage my account standing on what is ultimately an unsubstantiated assumption (insert "their site, their rules" replies here). 

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I wait for the details of the new shipping ontime rules, but my concern is that I am no longer sure that shipping within your stated handling time wilkl avoid a defect if the buyer (or tracking for that matter) shows the item arrived outside the estimated delivery time.  The blurb states:

Items will be considered late only when:

• Tracking shows late delivery and there's no acceptance scan within your handling time, or
• Buyer indicates late delivery

[joethenuts]

i understand your point but how is ebay going to know unless they have a crystal ball  as to when you posted the item whithout some sort of tracking , come on. remember these estimates look like aus post estimates , which is prob in a lot of cases at the moment the slowest .  going on what you read on these posts .

[harley_babes_hoard]

Thanks Go-Tazz perhaps they are fast and free or something like that. The majority I have looked at since this post do not have it.

.......wait to qualify for Fast and Free is one day isn't it?

[lane-ends]

My take on this, if they check delivery outside the estimate box, it automatically checks for lodgement tracking activity within stated handling time. If non=defect. So if you use a prepaid satchel in a street box, or letter rate, you get auto defect, as you can't prove when posted.

The only way around having 1 day shipping safely it is to go to Post office everyday) or have it picked up by AP/courier every day.

I don't know about anyone else but I dont want to have to drag everything to a post office, when I have a posting box right outside my door. this is about butt covering and making Ebays job easier, neither buyer nor seller benefit.

Now if  posting boxes were fitted with auto scanners that would be a dream.

Next level of protection is to push your handling time out and hence estimated delivery way out even if you do same day shipping. This wont protect you if they check not within time frame, it simply gives you a bigger buffer before they do.  It is dumb marketing to have reasons to undersell your shipping time when buyers generally want everything yesterday.

End result is small sellers wont be able to comply and be defected off the site. Big sellers already have scanned pick ups anyway and often have slower shipping anyway.

[cathyjoyjoy]

And remember ........ even if you do lodge at a PO, many small POs don't scan the item (I've recently discovered).  The item MAY be scanned when it gets to the first PO sorting facility.  However, as I've been told by AP on many occasions, not all parcels are tracked at every point.  The only way to ensure comprehensive tracking is paying for registered post.

i can see a lot of "item not received in estimated timeframe" statements creatthe same types of re-sends, refunds and defects

[lane-ends]

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@joethenuts wrote:

i understand your point but how is ebay going to know unless they have a crystal ball  as to when you posted the item whithout some sort of tracking , come on. remember these estimates look like aus post estimates , which is prob in a lot of cases at the moment the slowest .  going on what you read on these posts .

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Understand the principle and reasoning. It's just the implementation is putting many at risk who don't warrant it.

AP are trying to automate everything and get everyone out of going to post offices, this is counter to that.

Keep in mind many buyers leave feedback way after item has ben recieved, and they are just guessing whether it arrived by due date. It may even have been sitting in their box for days before collecting. So why is their ticking off this box somehow reliable evidence of performance 

[joethenuts]

hi cath  when you pay at a postoffice, the post person gives you a receit with your tracking number , thats all you need   thats what ebay wants.

 in the future maybe sooner than later with the changes they say at aust post and the changes ebay have, sending items in envelopes will not happen as the defects will fix that up aspecialy if the slower mail comes in ,