Changes Coming

[twyngwyn]

http://l.reply.ebay.com.au/YesConnect/HtmlMessagePreview?a=RjEkG-v1KRqyQIiNqoXBCzZW&msgVersion=web

[pennyforum14]

Maybe there's hope for us small sellers after all, no more defects from feedback and DSRs, woohoo!!!!

Sounds like the new guy might be a better fit for the role (I hope).

[harley_babes_hoard]

some great feedback changes, which are long overdue but I wish they would get rid of the MBG no questions asked carp which is really hurting sellers.

[jfmgray]

The on time shipping change may prove to be worse that all the defects they are removing. They are going to ask each buyer (or check on tracking) if the item arrived within the timeframmes that eBay/APO prescribe   Its in the hands of your carrier to make sure you don't get defects.  The possibilirties scare the socks off me.

[harley_babes_hoard]

They have already been doing that BUT here's the thing

you just increase your handling time out to 5 10 days which will give you more delivery time.

[saarzi]

Im glad they said "Improvements".  Kind of acknowledging the DSR system is **bleep**.

Im a little worried about their new system though. No defects for negs?   This is going to allow unethical sellers to tell buyers to take a hike when theres genuine issues, as long as you do it quickly, if the buyer doesnt open a case. And if they do open a case, just fix it in those circumstance. Either way, it still allows for really poor customer service, and leaves a small hole for unethical sellers. 

I believe there should be defects for Negs, but no star defects.

Also - "No tracking information is available but your buyer responds positively to the new "item delivery" question, confirming the item was delivered by the estimated delivery date."

This worries me too. Buyers arent interested in checking dates. If they have an issue or believe they should have received the item within two days instead of the 10 that the seller specifies, they are still going to leave a defect.  When I had postage on my items and posted SAME DAY, buyers still left defects for postage tims regularly. Thats why I changed to free postage.

I think long term, this will seem better for us as individual sellers, but worse for Ebays reputation due to the first point - and thats not good for any seller.

[saarzi]

That wont matter. You could have 10 days delivery time. The buyer can come in on day 20, having received the item on day 5, and say it wasnt delivered on time.  if they believe it took longer than it "should have", regardless of being delivered according to pre determined dates, they will still leave a defect, as they always have.

Buyers arent going to take the time and effort to remember or check dates etc. just to leave a seller feedback in many cases.

[dylan11235813]

I had an INR "case" opened 2 days ago and refunded straight away. A defect showed for cancelled transaction for a day and then dissapeared.I have had a similar thing happen with the there and gone before.

All ebay is doing is making it legit for some of the big box sellers (and no doubt others), they are manufacturing policies around them to suite. So come next year they are better and able to trade on a level playing field.........

[harley_babes_hoard]

If they leave feedback within the estimated time but indicate that they didn't receive it on time you will most likely be able to dispute it

[digital*ghost]

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@jfmgray wrote:

The on time shipping change may prove to be worse that all the defects they are removing. They are going to ask each buyer (or check on tracking) if the item arrived within the timeframmes that eBay/APO prescribe   Its in the hands of your carrier to make sure you don't get defects.  The possibilirties scare the socks off me.

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This is bothering me, too, since I primarily use large letters. Granted, a "late delivery" is not going to be a defect as such, and allows for a higher percentage, but I can't believe they still insist on retaining some kind of system that leaves (some) sellers entirely at the mercy of a buyer's click - by the sounds of it, it's all going to be automated and they won't even reconsider a 'late delivery' mark, defect or whatever they want to call it, if the buyer leaves FB before the ETA, confirming receipt of the item, but ticking the 'no' box.

What's more, I just don't even understand why it's necessary to confirm (with the buyer) whether the package arrived by eBay's (made up) ETA. If buyers have a problem with something, the majority of them will let the seller know one way or another, creating a problem that probably wouldn't be even a small issue, let alone a major one, in any other circumstance, is just plain idiocy in my book.