on 06-05-2013 02:15 PM
I haven't used C&S for a few weeks, just went to use it, filled in the form and it keeps saying
'Please enter delivery address code'
I can't find anything that I have missed. Does anyone know where this point is??
I just drop them in the red mailing boxes so I don't think it has anything to do with collection point and obviously I have filled out the postcodes.
Anyone got any ideas??
on 06-05-2013 02:59 PM
I don't remember seeing Please enter delivery address code are you sending to Australia or overseas? I did a couple overseas ones today and regularly send to Australia without any problems.
on 06-05-2013 03:34 PM
That message is something to do with either your address or the buyers address code that appears on the label.
Erm...have to think what l did to fix it...when you have the label screen open, right up near the top of the screen is your address (it says Address / Group Code). If you click on the little arrow thingy to expand your address, is there an issue there anywhere? Full stop after your town name, wrong post code...something like that.
If that is all correct, then go down to the buyer's address and check that.
One of the two is wrong.
on 06-05-2013 03:35 PM
Just australia
i have never had this before either
on 06-05-2013 04:12 PM
sometimes it is something as simple as calling the address
South Box Hill Vic
when it should be
Box Hill South Vic
on 06-05-2013 05:51 PM
The address is just 'Esk' so it can't even be that
on 06-05-2013 07:07 PM
if you haven't sorted it by now, I find the help people at click and send very friendly and helpful
just ring them tomorrow, I'm sure they will fix whatever it is
1300 662 710
on 06-05-2013 07:20 PM
As curraone suggests - give them a ring on 1300662710 - it's usually a postcode issue but they are really great with any C&s issues and they just talk you through any problems
on 07-05-2013 07:28 AM
I ended up logging out and in again and it worked
on 07-05-2013 07:45 AM
Good you worked it out, but as curraone and heiner said, just for future reference they are awesome with the help line and usually answer quickly and resolve your problem easily.