Click and send tracking says delivered but not received?

[*queen.kong*]

Hope somebody can give me a quick answer.

Buyer paid by bank deposit, sent item via click and send, buyer claims not received even though tracking says delivered.

I can chase it up with austpost, but if no joy am I still protected by sending by click and send even though buyer did not use paypal to purchase item?

Or do I not have a leg to stand on?

[*queen.kong*]

If you do a NPB and they don't pay, you can get any negative left prior to the dispute closing removed and the buyer can't leave feedback afterwards.

If you offer a MC, the buyer can leave feedback, regardless of the outcome of the MC, and eBay is unlikely to remove it.

Thanks for that info Dave very helpful.