Customer opened not received case

[bizzybeadn]

Hi All,

Customer has opened a not received case, claiming they haven't received item. No other contact or messaged me at all.

They chose not to use registered post so no tracking on large parcel size, item.

I have 4 days till I must reply to the opened case.

I feel like holding back to the last day, as the Customers last 3 feedbacks have either been negative or neutral to the seller in the past month. 

Part of me feels that they either have the item and want refund or the parcel has been delayed.

Either way, unless they indicate they have received the item and drop the case, I will still be in a no win.

Just wondering if I should leave till the last day, or make contact with them before.

Thanks in advance for your time to reply.

[bizzybeadn · Accepted solution]

 typo error, fingers typing quicker than my brain.... Long week!!!

 it was about a 01 in the padded postage bag, and it was thin enough to fit in the large letter groove on postage card, that you get from post office.. I will make sure I do tracking on those as well now.

And yes, small parcels do give a tracking number on your receipt.

Thanks heaps.