DOES THE SELLER PAY FOR RETURN FREIGHT

DOES A SELLER HAVE TO PAY FOR RETURN FREIGHT WHEN SOMETHING HAS BEEN DAMAGED IN THE POST EVEN WHEN THEY STATE THAT THE BUYER PAYS FOR RETURN FREIGHT IN THE LISTING

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Re: DOES THE SELLER PAY FOR RETURN FREIGHT

The MBG wording is a little ambiguous. As I read it damaged in post is not covered only when the buyer arranges delivery.

 

Not covered:


"Items damaged during pick-up or postage or not delivered when the buyer arranges pick-up or delivery of the item (for instance, the buyer arranges freight)."

 

In the FAQ it is clear eBay considers damaged in post as 'not as described' 

http://pages2.ebay.com.au/eBay_Money_Back_Guarantee/FAQs

What determines if an item is ‘not as described’?

A ‘not as described’ item should be materially different from what the seller described in the item listing. This includes:

  • Different item or version
  • Wrong condition e.g. the listing stated the item was ‘new’ when it’s clearly been used
  • Missing parts or components (e.g. a listing for a camera kit stated it would include a tripod, but it’s missing)
  • Defective during first use (e.g. TV didn’t turn on)
  • Counterfeit item
  • Missing major parts or features, and this wasn’t mentioned in the listing
  • Damaged during postage
Message 21 of 22
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Re: DOES THE SELLER PAY FOR RETURN FREIGHT

Just another example of the "TB" posting ID providing misleading information to others.

 

 

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