Defect for Cancellation -- Can the Buyer Cancel their own Transaction?

[clarry100]

With this new penalties (defect) system about to hit us we sellers will now be penalised for cancelling a transaction even if the buyer requests it.

If the seller raises the cancellation then you are at risk of the buyer rejecting it or doing nothing about it.

Either way you will be hit with the defect. Or not receive a fee credit.

So we are inclined now to just raise an unpaid item dispute no matter what the buyer wants. That way we simply protect ourselves and the buyer gets the strike.

Is there (or will there be) any way that the buyer can initiate their own cancellation request that the seller just has to AGREE with and not be issued the defect?

I guess if the seller rejects the cancellation then it would automatically progress to a UPI dispute.

Any thoughts on this one ppl?

[curraone]

The defect system obviously needs more work - I do hope they ARE still working on it.   My "defects" are two buyers that I refunded the money to because they wanted to change their paypal posting address - let me tell  you, never again, both times it was a nightmare to get sorted.   Both buyers then paid again, so how is a defect?

Why don't you send your suggestion to their suggestion box?     It should be an option I reckon, let them get the defect

http://pages.ebay.com.au/help/account/suggestions.html

[clarry100]

BTW do you know when this defect system comes into force? Or has it already?

I thought it wa August?

[curraone]

starts 20 August 2014 - but you can see a preview of your current defects  in seller dashboard

[clarry100]

This is the definition given for transaction cancellation that will generate a defect on the seller dashboard.

Could this mean if the buyer requests the cancellation that no defect will be applied?

"This refers to any transaction that you've cancelled—either on eBay or through PayPal—because you don't have the item anymore or you chose not to post the item after it was sold"

[harley_babes_hoard · Accepted solution]

if the buyer requests it is not a defect. at least that was what I was told by CS. Your stats will be available in august for the previous 3 months. May 1st was the start of the live stats.

[digital*ghost]

I'm a little confused...  Is the defect rate visible at all yet? Some posts I've read it seems like there's a record or tally showing, but I've looked over my seller dashboard (the new version) a bunch of times and can't see it - curious because I've had to send maybe half a dozen cancellation requests in the last couple of weeks and at the moment I don't know if they're being counted as defects or not.   

[digital*ghost]

Never mind, I found it... 

Mine is showing as 0 cancelled transactions in the last 12 months - all the requests I've sent, I've selected either "buyer purchased item in error" or "other".

[davewil1964]

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@harley_babes_hoard wrote:
if the buyer requests it is not a defect. at least that was what I was told by CS. Your stats will be available in august for the previous 3 months. May 1st was the start of the live stats.

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You really need to realise, harley, that a lot of us have 12 month evaluation periods. You have been told this on the PS boards, but I will reiterate - not all sellers have the volume/$ to qualify for 3 month evaluations. Most of us are evaluated over 12 months.

[onlinecoinslismore]

What Power Seller Boards! LOL