on โ29-07-2019 11:18 AM
Are sellers permitted to apply any delivery cost to items?
Are massive delivery cost outside the ebay guidelines or is it simply a buyer beware situation?
Steve c
on โ30-07-2019 02:28 PM
Hi Any idea why I might get this message when trying to reply?
The page you are trying to access was not found. Please check your URL for typos and try again.
Obviously I would not be typing in a URL just hitting the reply icon.
Steve c
on โ30-07-2019 02:34 PM
Got a quick response from the seller, well done.
First some context here is the question I posed to them, a bit blunt I know.
"Hi Can you help me understand the postage charges for this and a number of other articles on your site.
$459.88 to post a $10.04 article, one of many examples of unusual delivery charges on your site.
Are they all typo's?
Thanks Steve c"
Here is the sellers response in full "Shipping to Australia is AU $25.00" That's it with the exception
of the form component which I have not included as it contains the sellers details.
Not a bad discount $460 to $25 just for asking.
I would also point out the preceding email I received was also from the same seller as a reminder the
Fuse was still available but now discounted to $10.00 but the delivery costs were still $459.88.
Steve c
on โ30-07-2019 02:55 PM
eBay did address the issue of deliberately high postal fees some years back - shifty sellers were trying to dodge their Final Value Fees on expensive items by listing the items at a sell price of $1, with postage making up the rest of the actual asking price: a $500 item would be listed at $1, and $499 postage. The seller got the price they were after, and as the FVF was only levied on the sale price and not postage, they only paid a FVF on $1 rather than $500
Was a nice little earner for some, until eBay put a stop to it by calculating the Final Value Fee on the combined figure of selling price and postage.
on โ30-07-2019 03:11 PM
Hi Lyndal1838,
I know these sorts of dealers are a small minority and have been around for years but for me there appears to be a growing number of them and no matter how long they have been at it I don't think we should just accept it and move on.
"Do you believe eBay has no part to play in these matters" does not say its ebay's responsibility it asked the question can eBay do something about the situation.
Given these indiscretions are occurring on their platform I would assume they would want to do something about it.
I actually came to this position when I wondered how someone unfortunately enough to make one of these purchases would get reimbursed if at all.
When I looked to see if it were possible to ask eBay to look into this sellers practices I found there was no apparent way to do so.
The very limited categories for less than happy buyers to interact with eBay do not cover this topic at all.
How does someone prevent these guys from catching others when it appears negatively commenting about there problems is almost impossible.
I would imaging even negative feed back would not be accepted because the letter of the law was not broken, you clicked the box and got scammed, unlucky you.
I also find the suggestion all of these sellers are only doing this to cover low stock levels questionable as is the suggestion if you buy it with ridiculous delivery costs the seller will not go through with the sale at that total price. If they do you have no recourse.
Bottom line if they don't make money from a behavior they don't keep doing it and clearly they are still doing it.
Steve c
on โ30-07-2019 04:33 PM
โ30-07-2019 06:39 PM - edited โ30-07-2019 06:41 PM
@sjchaps wrote:
I also find the suggestion all of these sellers are only doing this to cover low stock levels questionable as is the suggestion if you buy it with ridiculous delivery costs the seller will not go through with the sale at that total price. If they do you have no recourse.
But that doesn't make any logical sense.
Why would a seller deliberately try to deter sales by making their pricing utterly ridiculous, only to turn around and just go
if someone did wind up paying around $500 for a $10 item?
If a seller could just go and buy the item for $1 and ship that instead, there'd be no incentive to deter purchase - a seller who is trying to prevent purchase knows they can't follow through with an order, and if they can't follow through with an order, the buyer can get their money back one way or another, and the seller will get a defect for the privelege of it (sellers who don't meet eBay's standards can have their eBay fees increase significantly, that is if they don't get booted permanently from the site - a quick, temporary couple hundred bucks at the risk of paying a lot more in the long term, or even losing their business entirely on here, doesn't sound like a most likely scenario to me).
There are sellers on here that make no adjustments to their pricing at all when they run out of stock, they just keep selling items at regular price - items that they know they can't supply. They don't bother telling the unsuspecting buyer, they just mark it as shipped and play the "must have been lost in the post" card if a buyer queries it (there are some who don't when it's a low-priced item).
eBay didn't always have the out of stock feature, and this practice began as a way for listings not to end when a seller was out of stock and be able to maintain all of the sales history for their items. In a lot of cases, I suspect it's a matter of old habits die hard.
You can always check the revision history of an item to see if / when the seller went in and changed the price and / or postage on an item. You can also check to see if anyone has bought an item since those adjustments were made (seen plenty of listings that sold daily when they were something like $25, ending abruptly when they went up to say $200).
There's been plenty of people over the years who have been caught out by sellers who don't make any effort to deter sales, causing buyers to wait weeks for items that will never arrive. In all my time I've never seen one "I accidentally paid $400 for postage on a really small item and now the seller says 'too bad'." post, here or elsewhere.
on โ30-07-2019 06:59 PM
I know there are many, many people who never check their credit card statements to see what they're actually being charged for, so there are probably plenty who buy on ebay without looking at the price when they pay.
If they're struggling financially, surely they'd be taking care to check the total price. If they don't and they end up paying $400 postage on a $1 item, when they find out what happened I'm sure they won't do it again so it will have taught them a valuable lesson. Most buyers would just claim it was broken in the post and get their money back anyway, so it's really a non-issue.
If the buyer gets to checkout and discovers they've bought something that's $400 dearer than they realised, they can always ask the seller to cancel it or they can just walk away and not pay. It's not a hanging offence to not pay - plenty of buyers do it all the time.
You can't expect to protect stupid buyers from themselves, they have to take some responsibility for their actions. If they're really incompetent then they shouldn't be buying on ebay at all.
on โ30-07-2019 07:26 PM
I'm a bit unsure why you think I'm suggesting sellers put prices up if low on stock, I didn't.
Thats what some people are telling me on this site and I don't agree they would do that. So surprisingly we agree on that.
As for not seeing one complaint about being charged massive delivery charges just put yourself in the position where its theorically happened to you and see if within ebay complaints system there are any aveneus to complain, I'm suggesting there is not.
Do the exercise your self, that's how I came to these conclusions.
Steve c
on โ30-07-2019 07:47 PM
@sjchaps wrote:I'm a bit unsure why you think I'm suggesting sellers put prices up if low on stock, I didn't.
Thats what some people are telling me on this site and I don't agree they would do that. So surprisingly we agree on that.
As for not seeing one complaint about being charged massive delivery charges just put yourself in the position where its theorically happened to you and see if within ebay complaints system there are any aveneus to complain, I'm suggesting there is not.
Do the exercise your self, that's how I came to these conclusions.
Steve c
It doesn't matter if you agree with that sellers would put up prices to deter sales, because whether you do or not doesn't change the simple fact that sellers absolutely do.
Like I said, it is a long-running practice that has been happening since before ebay had an out of stock feature - that's one of the reasons why they introduced the out of stock feature, and they certainly wouldn't have introduced a site-wide policy against the practice if sellers didn't do it for that reason. They introduce these kinds of policies in response to what sellers are doing, not just in case a seller might do it one day.
I'll just be honest and say I find it very difficult to put myself in the position of someone who has blindly purchased an item only to discover afterwards they paid $400+ shipping on it.... I really just can't see myself doing that, and find it difficult to reconcile the thought of anyone going through the purchase process here without ever taking a glance at the costs until after they've paid it. The purpose of my saying that I've never seen anyone talk about that happening to them was also to suggest the liklihood of it occuring at all was / is extremely low, and also to suggest that if it did happen, the liklihood that the seller would force the buyer to follow through with the sale at the full cost, would be even lower.
I'll also just point out that no official recourse through eBay for that exact scenario doesn't mean no recourse at all.
on โ30-07-2019 07:50 PM
I don't make up things and post them on here for the sake of it
It happens
Simple as that