Disgusting PayPal behaviour.

[icollected]

Charge back, haven't we heard all this before, $5.11. Waste of time.

I resopnded and "accepted liability for this transaction". Just it can close.

Then get whacked with the fraudulent chargeback amount of $5.11 PLUS a $15.00 fee.

What's disgusting is that you wouldn't know this fee was charged. Transaction history shows:

-$5.11 AUD

But when you click on it you see this:

Total amount:
-$5.11 AUDFee amount:
-$15.00 AUDNet amount:
-$20.11 AUD

SLY SLY SLY DIGUSTING move by PayPal. Sure, they might refund the $15.00 when I complain, but hiding the fact that they did charge $15.00 until you dig deep into the transaction is deceptive to say the LEAST.

If you're going to charge me $15.00 for doing nothing and assisting fraud through your system at least have the guts to show it in my history as

"-$20.11 AUD" because that's how much you ACTUALLY debited from my account.

[bigbrickshop]

The $15 charge has not come from the OP's bank, it is a PayPal charge.

Chargeback Fee

To cover the cost of processing chargebacks, PayPal assesses a $15.00 AUD fee to sellers for credit and debit card payment chargebacks.

[punch*drunk]

That's probably true, Punch, but in the context of this thread, if the seller has been hit with a charge it will have come from her bank not from Paypal.

Not true. Even if the bank did charge a fee, it would only be if the seller tried to fight the chargeback, which they didnt. Like sporty said, it clearly noted in their policy as a paypal charge.

[the_great_she_elephant]

Not true. Even if the bank did charge a fee, it would only be if the seller tried to fight the chargeback, which they didnt. Like sporty said, it clearly noted in their policy as a paypal charge.

I think, as Lyndal said, Paypal pass on the charge which comes from the bank.

[flotsam-jetsom]

Sorry OP, was not meaning to make light of the problem, did not pick it up as quickly as the others.

With age - comes experience (and confusion!!) lol

[punch*drunk]

I think, as Lyndal said, Paypal pass on the charge which comes from the bank.

There is no charge from the bank for NOT fighting a chargeback.

[cq_tech]

There is no charge from the bank for NOT fighting a chargeback.

Spoke to the CBA this morning and was told exactly the same thing. 😞

[lyndal1838]

All I know is that in each of the 3 chargebacks that I initiated my bank warned me that if the chargeback was unsuccessful I would have to pay $15.

I was successful in all cases and in at least two of the cases the sellers did have to pay the $15....they both abused me for costing them extra money.  I would assume that they tried to defend the chargeback if paypal passed on the $15 charge.

I am not arguing with anyone...just telling you what happened in my case.

[fixnwear]

What I can't figure out is why buyers initiate chargebacks.

If it's beyond the 45 day PayPal claim limit then how stupid must the buyer be to have let a claim wait that long. It seems that most chargebacks must be initiated by the dishonest.

Am I missing something ?

I have never had a chargeback on any of my sales. Maybe my items are only purchased by honest & intelligent folk.

[lyndal1838]

Fixwear, there are many reasons for chargebacks.  One of the most common is that the paypal dispute timeframe has expired with the buyer getting no satisfaction.

In one of my cases a plate arrived broken.  As it was registered I took it to the PO for inspection and lodged a claim. After nearly 6 weeks the PO rejected the claim.  I was just within the paypal claim time so when the seller declined to refund I opened the dispute.  After 39 days paypal was still fiddling around and no amount of phoning them got any action.  So I started a chargeback through my bank.

No sooner had I done so than paypal decided in my favour and instructed me to return the broken plate. I was also instructed by my bank to return it.  I did so but did not send the tracking details to paypal so they closed the dispute and it continued via my bank.  I eventually got my refund nearly 6 months after I paid for the item.