Dear community,
I have recently been selling my brand new NBA card boxes, they're factory sealed and get sent in really good packaging as I'd want to receive them the way I send them.
I sent a box to the US and thought it was odd that my payment was on old when the order came through. When they arrived, within a day the buyer complained they were used and weren't factory sealed. Didn't message me about it though, immediately lodged a return request. Ebay steps in and says I have to organise a return label.
Hang on a sec, I haven't even spoken to the buyer nor has he provided proof of their claim, oh we're an online platform and we don't verify claims we accept what the buyer says came the reply.
Now after this back and forth and trying to get a reply from the buyer and getting crickets, they close the case in the buyer's favour, give him a refund and basically tell me that's that.
So I organised a return label and of course, still nothing from the buyer, no response to ebay messages or SMS to their phone number.
Now I'm expected to pay sellers fees, have just had my goods effectively stolen with ebay's full blessing and out of pocket for the return label (I should be able to get a refund for that) and on top of that I get calls daily from paypal's robotcaller which when I answer no one is there so I've blocked it as it's spam.
So my question is, what can I do. I'm flabbergasted that they sided with a buyer with a zero rating and without proof of their claim. Meanwhile other buyers are sending me praise for how well things are packaged and totally positive.
What really hurt was the complete lack of empathy from the chat/email agents, kept telling me that I needed to factor in these types of situations into my business plan. I'm not running a business here! Complete and utter incompetence and after looking for any phone numbers or places to lodge a complaint against ebay's handling of the matter I can't find anything online.
So, wondering if any of you have any suggestions. I'm down about $900 as a result of this farcical episode.
