So EBAY just 'charged' me a refund of $884 they gave to a buyer, despite telling me (transcripted and all) I wont be affected after he claimed not receiving a parcel even if they refund him - originally the rep said it doesn't need a signature. Then, suddenly got messages with threats from ebay that I WILL be charged if I don't supply evidence or signature ASAP. Now - I DID buy a sendle 'signature on delivery' label through ebay - but ebay who is so integrated with them won't cooperate with them directly, kept asking me for a 'proof of delivery' that they can't provide - because Sendle are so bad! So they took money they owe me from another sale, put me in 'overdraft' situation on their system - AND for some reason charged me $425 from my CC without any context, despite not buying anything! So now I had to block my CC! I never had issues with ebay selling or buying in over 15 years , this is just outragious.
Now.. about Sendle .. where to begin?.. you can only get them on chat or email - NO PHONE NUMBER. Trying on chat is basically useless - you wait 2-3 hours for them to answer! I only found out about them and used them because eBay promote them and you can use the ebay systems to create postage labels. they also have promotions of free labels or highly discounted labels to make them more attractive. You buy and print those DIRECTLY from eBay.
Sendle started an 'investigation' about missing parcel - saying the buyer initiated it - a week and a half ago - and claimed that despite me paying for a signature on delivery service - their driver have their 'discretion' whether or not to take signatures and due to COVID they might not want contact etc - Sendle - this is December 2022!! this excuse is OVER! And I bought a service with certain requirements I expect you to adhere to - anyway 10 days after they started their investigation - ebay didn't 'wait' despite me supplying evidence that this investigation is happening - and just 'closed the case' - AND refunded the buyer at my expense! of course, after 7pm queensland time there's no one to talk to - just the biggest e commerce company in the world after all but they can't have 24 hours support.
As for Sendle - As I write this I still wait at 10:25pm for a sendle rep to talk to me on chat, that I started at 8:30PM.
Btw - despite their tight integration with ebay - twice now ebay reps had the audacity to tell me Sendle is 'not in partnership with ebay' - sticking to legal semantics when in English that's exactly what they are - they cooperate with each other and integrate certain services and ebay actively promote them and sell their shipping product to me directly through their system - hence they are in a business partnership! but when the **bleep** hits the fan - I am left to coordinate with them instead of them talking directly with eachother and get victimised by both - when I'm the one who pay dearly to ebay (they take a huge fee out of my sales) and sendle and now left to fend for myself.
DON'T USE THEM!! Only use Auspost with full insurance. And the most important thing - NEVER USE EBAY TO SELL ANYTHING! Thank god we now have Amazon with Prime in Australia and most things I get a day after I order them which is also great.
This is going to ACCC and QCAT.
