Dreaded overseas buyer

[jellybirddesigns]

Sold an item to a lady in USA the other day. I always check feedback left for sellers, so of course I was concerned to see at least 3 red dots left for others. Then I saw that a lot of her green "positive" comments mentioned that she was happy that seller accepted returns. Going through her feedback, it looks like she is returning about 20% of her items and leaving green dots for the sellers if they accept returns.

Her "positive" comments:

not as expected but was able to return without any problem

color did not match return without any problem

did not fit seller accepted return thank you for the kindness

Too small for my large yard but very nice seller accepted return

When she decides to return, I wonder what kind of case she is opening - Change of mind or SNAD. Hope I'm not going to find out!

Also, when I sent a message that I would post her item today, she replied back that she is travelling until 15th August, so I should "take my time"!

Ugh.

[*tippy*toes*]

Not your problem if she's travelling, she should have thought of that before buying, send it. Otherwise it's you that gets the postage defect when not posted within your handling time.

I had a serial neg leaver a few years ago buy from me on 2 accounts (both as bad as each other in the neg department). She'd bid in the last few seconds so I was powerless to stop her. I worried myself sick for weeks, thinking I'd be her next victim. At that stage I think she'd left 45 feedback on one account, 43 were negs. The other was around 20, all negs. I got green lights on both! I must have got her on an off day.

[jellybirddesigns]

She probably buys while she's travelling so that she can come home to a sack full of goodies.

Needless to say that even if she leaves me glowing feedback she's still going on my party list.

[springyzone]

Surely if she is in USA, she wouldn't want to return cushion covers for change of mind or whatever. The postage cost would make me, at any rate, just keep the item.

I do wonder about these people who have so many bad experiences with their online buying. Why on earth do they continue? I have had the occasional disappointment, but if I felt like tippy's buyer, that 43/45 purchases were bad, I wouldn't put myself through it again.

Oh and post it so you are covered.

With a bit of luck, she will be away so long she might forget about feedback or run out of time.

[digital*ghost]

A lot of US (and UK) buyers are used to sites that go overboard in bridging the gap between shopping in person and the convenience of online shopping (by which I refer to things like overnight free shipping and no questions asked free returns, creating scenraios where a buyer will buy several variations of something, pick out the most liked / suitable, and return the rest). 

It starts off being about great customer service (and / or having an edge on the competition), I suppose, but it has always bugged me, as I so often watch a bonus becoming an expectation, then an expectation becoming an assumed right. (Not actually saying this particular buyer is thinking this way, just more speaking in general about what major online shopping experiences can teach people is the "norm" and think there's a problem if it doesn't always go that way).