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Ebay Customer service is a joke

Today I had to contact customer service as i had accepted an offer for 100 free listings on my account, But when i placed a listing it kept deducting from  the usual 40 free listings instead, even though it stated the 100 was active. The service supplied from the online chat was pathetic, He argued that the 100 free listings only come into effect if the usual 40 free was used first.  This has never happened before. He continued to argue his point even when i told him that this was not how it had worked in the past and also was not happening on my wifes account or another freinds account. But he told me that this was untrue and me it was against ebay policy? in the end he just refused to go any further and gave me an 1800 number to ring if i wanted to take it further. Ebay your a joke

 

Message 1 of 18
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Re: Ebay Customer service is a joke

Anonymous
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I have now discovered that it is some sort of a glitch of there end, if l list something through the ipad app it takes the listing from the 40 if I post the item though my lap top or on safari web browser  on the ipad it comes of the 100. Bet customer support cant work that one out either? 

 

 

Message 11 of 18
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Re: Ebay Customer service is a joke

Crow, are you listing on a device or a pc?

 

Epsom may have the answer.

 

I don't have the problem on a pc

Message 12 of 18
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Re: Ebay Customer service is a joke

Yes same thing has happened to me relists are coming off 100 Free listings

And No ..this has not ever happened before

These listings were 3 x relists and now when they are relisting.. comes out of the 100 Freebies

They should have automically relisted with the 3 relists or Ended.. then i would have relisted on the 17 the just before the 100 Freebies ended

NOT HAPPY JAN
Message 13 of 18
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Re: Ebay Customer service is a joke

Hi There, I'm also having this problem, never happened before. Called Ebay they said that it is most likely a technical/server issue, they will look into it and get back to me. 

Message 14 of 18
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Re: Ebay Customer service is a joke

All of our freebies will have been used up by then. Sigh.

Message 15 of 18
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Re: Ebay Customer service is a joke

Mines back up and working as it should today. its deducting listings from the 100 not the 40. There must have been a problem somewhere on there end,  So much for all the BS from the support group yesterday.

Message 16 of 18
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Re: Ebay Customer service is a joke

So It's no longer deducting the auto re-lists from the 100?

 

 

Message 17 of 18
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Re: Ebay Customer service is a joke

Dont know about the relists sorry, Only talking about new listings...

Message 18 of 18
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