Ebay cannot verify personal info after registering for Managed Payments

[jellybirddesigns]

I signed up for the new Managed Payments system a few weeks ago.

A couple of days ago I got a red bar at the top of my Seller Hub saying they cannot verify some of my information.

I've had a look and everything is correct, except that there are "xxx"'s over the day and month of my birthdate.

When I click on it, it says the DOB is in an incorrect format.....but there is only one format to put it in DD/MM/YYY.

Anyone else having this stupid problem?

UPDATE: Just saw there is a link to upload photo ID, which I guess it what we'll all need to do in the end.

[tazzieterror]

Try reversing the DD/MM fields if nothing else works. I recently had to input a date into the Aus Post website, and on one particular paged despite asking for input in the usual DD/MM/YYYY format we use here in Australia, it would only accept it when entered in MM/DD/YYYY format.

Evidently is was using some underlying script or programming that followed the US formatting.

It's worth a shot at least.

[digital*ghost]

Sorry if this is a silly question, but could it be a digit issue? Eg if someone born on 1st January inputs 1/1 instead of 01/01, some systems will reject it.

[twyngwyn]

could also be Friday 'meltdown'

[dontmissthese]

Uploading a passport photo 'seems' to have done the trick but I get the

feeling that the red nag will return because I uploaded the image when

I first signed up.

Maybe it's the date format thing but I must wait for the next nag.

[jellybirddesigns]

I did send a passport pic, and then about an hour later I got an email confirmation that they were able to verify, so I guess all seems ok.

I think it is better to send a passport pic than a drivers licence for security purposes. If your passport ever gets stolen/used for nefarious purposes, you can cancel it and another will be issued with a new number. However, your drivers licence number never changes, so it is worse for you in terms of identity theft.

[*tippy*toes*]

I've never owned a passport. 

[joztamps]

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@jellybirddesigns wrote:

I did send a passport pic, and then about an hour later I got an email confirmation that they were able to verify, so I guess all seems ok.

I think it is better to send a passport pic than a drivers licence for security purposes. If your passport ever gets stolen/used for nefarious purposes, you can cancel it and another will be issued with a new number. However, your drivers licence number never changes, so it is worse for you in terms of identity theft.

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Ditto here.

I think that the problem was that the ebay form only let me input firstname/lastname, which doesn't match the Passport and Bank details showing my full name

[joztamps]

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@*tippy*toes* wrote:

I've never owned a passport. 

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If you find you need one, now's the time to get it, they are approving them within 4 working days, and delivering them within 6 working days, instead of the normal 3-4 weeks.

[tazzieterror]

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@*tippy*toes* wrote:

I've never owned a passport. 

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And you never will...

"THIS PASSPORT REMAINS THE PROPERTY OF

THE AUSTRALIAN GOVERNMENT"