Ebay flat rate satchel 500 gr not trackable ?

[ramza311]

Sold an item for around $500, buyer paid on 02/01/13.

I sent the item the next day 03/01/13 using the ebay flat rate+ signature around mid day. Then yesterday buyer contacted me saying item not receive and opened dispute INR on paypal. Buyer requested full refund.

According to tracking number item is still in transit.

Then buyer escalate this to paypal today (09/01/13).

What should I do ?

Has anyone got any problem with these flat rate satchel ?

I have sent more than 20+ items using these, but never has any issue.

[ramza311]

paypal just got back to me, and they decided to refund the money to buyer.

[phorum_junkie*]

If you used click & send with signature required AND the item is at least showing as having at least one tracking event then you should be covered but it was still extremely foolish not to cover yourself up to the full value, what if it had been a not as described dispute and AP actually accepted liability? You would still have had to refund the buyer the full amount and would only have got $100 back from AP.

[suitcase_of_memories]

Don't forget we have had a public holiday sometime last week.

[suitcase_of_memories]

Sorry just realised this was a JANUARY issue.  I hope the parcel turned up !!