Ebay gives refund because item was late

[pmk_comp]

I'm at a loss here.

Ebay has just refunded in full (without asking for the item to be returned) because the item was "LATE" acording to ebay's schedule "Get it Free & Fast by ???"

Despite the attached note saying delivery might take longer in peak periods, a buyer complained that it was "late" according to ebay's schedule and demanded a full refund.

Ebay obliged without asking for the buyer to send it back. I appealed but ebay dismissed my appeal.

What gives? So I can order an item on ebay, say it's late, get a full refund and get away with fraud?

I can't afford to give away my products.

What can I do?

[dylan11235813]

Maybe you could fight paypal because ebay has no right to take the money from your paypal account for such a thing. Can someone point me to where in ebays policy it states that a buyer will be refunded if an order doesn't arrive by the estimated delivery date, or they will be refunded if something is posted late.

If they are taking money because something is posted late the transaction should be cancelled prior to posting (and never posted).

[character_parties_aus]

no the case harley its business days. item was purchased on a weekend and posted on a monday

[thecatspjs]

eBay post handling days are business days.

http://pages.ebay.com.au/help/buy/contextual/domestic-handling-time.html

When a seller has specified a handling time and a certain postage services with transit times, eBay will provide buyers with an estimated delivery time. By knowing the estimated delivery time, you can determine how long it will take to receive the item. “Business days” are normal weekdays. Saturdays, Sundays, and major holidays do not count as business days, , so you’ll want to keep them in mind as you determine the earliest delivery date for you. 

Theres other links that also confirm this, but I can't be bothered looking for them sorry ... its happy hour here.

[cherry*135]

eBay Fast 'N Free is a way to show buyers that an item posts for free and is likely to arrive within four business days. It gives buyers a more accurate and attractive description of your great service.

Fast n Free doesn't give a guarantee the item WILL arrive within four business days.

• • Based on the seller and buyer postcodes, eBay can estimate with a high level of confidence that the item will be delivered within four business days

    Hmmm, not likely

    Buying with eBay Fast 'N Free

    When buyers find a Fast 'N Free listing, they know that they're likely to get their item delivered within four business days with free postage.

    Nothing there that says the seller will be penalised IF the item does not arrive within 4 days.

    http://pages.ebay.com.au/help/pay/fast-n-free.html

[digital*ghost]

Just to clarify a couple of things - you do not need to have a 0-1 day handling time for Fast n Free. You do for eBay premium service, but FnF is just a logo that says the item is likely to arrive quickly. I've had it on my own listings with a 2 day handling time because eBay estimate that I'd receive it within 4 days if I bought it from myself. 😄

The other thing... this line "successful on-time delivery" is actually starting to convince me eBay does consider delivered as handed over to the carrier. 

Could you imagine the fall-out if eBay truly thought it was ok to promise an ETA on behalf of the seller, not based on AP's (or most other carrier's) actual delivery time frames, and refunded buyer's because those carriers took longer than eBay and/or the buyer thought they should? 😮

No, I suspect "on time delivery" is "on time postage", particularly given that's basically what it means in the US - they can pensalise the seller / refund the buyer if the seller doesn't post according to their handling time, but they can't / don't if the item was posted within the handling time (and they can prove it). 

[dylan11235813]

so a buyer can be refunded if a seller has no proof of when an item was posted out?

[digital*ghost]

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@dylan11235813 wrote:

so a buyer can be refunded if a seller has no proof of when an item was posted out?

---

I know that in the US they can, but the MBG is more explicit in that regard - but, as I said, over there it comes under 'item not as described' so the item is supposed to be returned to the seller (it used to be INR, but it looks like they changed it). 

[digital*ghost]

From eBay.com

"I have received my item but it arrived late

If an item was shipped much later than promised, eBay considers it “not as described”. Contact the seller via My eBay and select item not as described. We will track the resolution and help if you ask us to step in."

http://pages.ebay.com/ebay-money-back-guarantee/how-to-help.html

I have not seen the equivalent of that in Australia's MBG, unless "on time delivery" means the same thing, but it may be worth pointing out there isn't an explicit provision for this circumstance in Australia's MBG (which would mean it doesn't matter whether the seller can prove they shipped the item within their stated handling time, only that eBay incorrectly applied a differen't country's policy).

[harley_babes_hoard]

digi that is not what is says in the link below and what I posted earlier. it says you do need one day handling.

http://pages.ebay.com.au/help/pay/fast-n-free.html

The eBay Fast 'N Free logo can appear on listings when the listing meets all the following conditions:

• Both the buyer and the item are located within an Australian postcode (excluding Lord Howe Island NSW 2898, Norfolk Island NSW 2899, Christmas Island WA 6798, Cocos Keeling Islands WA 6799, Australian Antarctic Territories TAS 7151)

• The seller is a Top Rated Seller

• For the first (or default) postage service, you offer free postage

• For the first (or default) postage service, you don't offer local pickup or freight

• Based on the seller and buyer postcodes, eBay can estimate with a high level of confidence that the item will be delivered within four business days

• The listing isn't in Classified Ad format

• On eBay Motors, eBay Fast 'N Free will only be used for listings in the Parts & Accessories category.

Generally, listings with free, express postage and either same business day or one business day handling can qualify for Fast 'N Free. The logo may also appear if we can estimate with a high level of confidence, based on the seller's and buyer's postcodes, that the item will be delivered within four business days.

Note: If delivery within four business days can be estimated with a high level of confidence but the listing does not offer free postage, the Fast 'N Free logo won't appear.

Selling with eBay Fast 'N Free

eBay Fast 'N Free may help increase sales by giving buyers a more accurate estimated delivery date and reinforcing the value of your great service.

You can increase your chance of having the Fast 'N Free logo appear on your listings by following all the usual best practices:

• Offer free postage

• Offer an express postage option

• Offer same or one day handling and post within 24 hours

• Always upload tracking information to My eBay.

As always, only post the item after the buyer has paid. We let the buyer know that the estimated delivery date depends on cleared payment and other factors.

[digital*ghost]

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@harley_babes_hoard wrote:

digi that is not what is says in the link below and what I posted earlier.

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Actually, it does.

The most pertinent line is this one.

"You can increase your chance of having the Fast 'N Free logo appear on your listings by following all the usual best practices".

It doesn't say your listings have to meet that criteria, only that doing so gives your items a better chance of getting the FnF logo.