Totally agree.
i accepted a return from a buyer, as I only saw the email the day before I had to respond or would've been closed against me. Buyer claims item didn't match description, uploaded a photo of the size tag, which I did not include in the listing, but did include a pic of the inner waist which had the size printed on it. Though it must have been a misprint. He claimed the jeans were too short, despite me including measurements, so accepted the return.mthis was a $100 item. After a week and he hadn't returned them I contacted eBay who told me I should've rung them first, as this was clearly change of mind, buyers remorse. Had I known and done that before accepting the return eBay could have closed the dispute, but now had to let it run its course.
Got a parcel with jeans in it back, Mine were Hugo Boss Orange, and buyer sent back a completely different pair Boss Red, when I pointed this out he became extremely abusive. Rang eBay, told them I got back a different pair of jeans, badly faded and well worn, compared to my as new jeans, and then eBay said because he sent back an item with tracking the dispute would close in buyers favour! Total BS. eBay said they can't verify that I didn't send him the jeans I advertised nor could they verify what I received back. In other words, no matter that I sent the buyer what he purchased, I am basically a liar in eBays eyes.
i then sent numerous emails containing the photos of my item to the buyer with photos of what I got back, and low and behold he responds with "ahhh I see what has happened. Yes I sent the wrong jeans back, apologies" reckons he will send them back but not holding my breath. I contacted ACORN and lodged a complaint, it's now been forwarded to Police Fraud Squad so will see what happens from.
The whole returns system is completely fraud and there is NO protection for sellers when buyers send back wrong items, or use Not as Described, instead of Change of Mind.
