Ebay wasting my time with cancelled items which need to be credited to my account!

[funkyflamingo*]

What a waste of time.  

I spent 1 hour waiting to chat live, and then to find out, that I have to send off information to the resolution centre to ask for credits to be returned to me, as buyers bought items by accident, changed their mind, or decided to buy another item from me, as long as I cancelled their first purchase.

If you open a case against these buyers, which in some cases I won't, depending on the situation, you are forcing the buyers to pay, who don't want the item, then say it's not as described, then ask for a refund on the item and postage costs and leave you negative feedback.

I have never had so many issues with Ebay until this year. Oh the list goes on!

We have lost so many sellers, and I think I'm on my way out too.  

2015 will be a new year for me, and looking at all my options.

Again, just venting, thanks for reading.

[harley_babes_hoard]

To be honest the cancellation process is now too risky, too damn drawn out and stock is tired up for too long if buyer doesn't answer the cancellation now 10 days instead of 7.

It is far easier to just tell the buyer you are opening and non payment dispute to get your fees back, explain to them to ignore the ebay reminder to pay and that it will close in 4 days and you will get your fees back.

You close the dispute in 4 days, you get you fees back. Buyer will cop a strike but too bad.

[beautysecretfashion]

Only found out the hard way being NICE to buyer who bought 2 items (by mistake) and cancelling via the NEW method wastes time for sure. Plus as SAS said 10 days now instead of 7!!

I will also be doing it the way SAS is and if the buyer gets a strike then it will be up to them to ask ebay to remove the strike and give them their explanation RATHER than have my stock tied up and waiting for my fees back.

This NEW ebay is doing my head in!!