Error in listing

[vetsens]

So recently I sold a tv for a small amount.

I tested the tv and sent it. Postage cost was around double the sell price.

Buyer contacts me to say tv is only mains powered while ad does say 12V compatible. I didn’t write the ad - just clicked the ai button and possibly the 12V was picked up when selecting the item to list.

Buyer would like a total refund including postage costs which ends up being around $50-$60 loss to me and I still have tv, It costs more to send tv back than it sold for. I have offered buyer to keep tv and I will refund cost of item. Buyer is quite toxic and citing ACL.

From my side, listing did say returns not accepted and photos were accurate and did not show a 12V socket but I did not have a photo of the rear. I admit listing was partly wrong.

So, do I give a full refund and lose $60 or try to meet part way.

Question is

[brickworksmarket]

Also check other specifics in listings as it also showed 1 year warranty.

[p9games]

Your listing, your responsibility.

[domino-710]

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@sugar249 wrote:

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@domino-710 wrote:

I'd be waiting for a case to be opened - send a return postage - hoping you receive the TV back in working order.

Then relist accurately - recoup a bit of the loss.

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$20.50 tv,  cut the losses and let them keep it.  Cost more on postage to get it back

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Gosh - where did all those priciples go.

Personally I'd get it posted back & donate it - yes - a lot still take working electrical goods.

It's not always about the - money.

[paper-jack]

I tried the AI tool once. The AI description of an item that I had made was ridiculous. I replaced it with the description I had carefully written, citing the measurements I had taken, etc etc, so I was sure it was correct and gave a potential buyer all the information they may need. I suspect the 5 year old down the street could write a more sensible and accurate description than ebay's AI. 

I can't understand why anyone would actually go ahead and list an item without checking the description.

AI = Abysmally Idiotic / Appallingly Inaccurate

Had I let AI write a description,  not bothered to check it, subsequently sold the item and then been contacted by the buyer pointing out a discrepancy, I would have immediately refunded with apologies for my stupid oversight. Why make someone else pay for my blunder? I doubt I would have admitted to anyone other than the buyer that I had been silly enough to let another entity write my listing and then not checked it.

[vetsens]

Yes, I did offer that they keep the tv and I could have refunded tv cost. That would have been easier.

reply was they didn’t need another standard tv.

[vetsens]

Ok. Thanks for all the replies

Yes, it was my mistake and in the end I do drop around to pick up the tv last Sat a few hours after posting this.

Total loss was postage of $23.45 and an extra postage for remote control which was left out at $12. So $35 loss so not too bad.

This was a deceased estate article so was a personal reminder of a close family member. Anyway all good. Buyer suggested local pickup which saved another $23 postage cost so all done now. Thanks everyone for the guidance.

[springyzone]

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@vetsens wrote:

Ok. Thanks for all the replies

Yes, it was my mistake and in the end I do drop around to pick up the tv last Sat a few hours after posting this.

Total loss was postage of $23.45 and an extra postage for remote control which was left out at $12. So $35 loss so not too bad.

This was a deceased estate article so was a personal reminder of a close family member. Anyway all good. Buyer suggested local pickup which saved another $23 postage cost so all done now. Thanks everyone for the guidance.

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Wow, good outcome, you were lucky.

I guess what you can take away from this whole experience is to write your own ads, and even then, to double check them.

Everyone makes mistakes sometimes but on ebay it can be expensive because you, as seller, would have been required to refund in full (including postage) had this buyer opened an ebay claim (it doesn't sound as if they were too familiar though with this fact if they were citing ACL as first port of call).

Plus you would have been up for return postage cost if you wanted the item back.

Writing that no returns are accepted will not cover you at all if items are defective in any way or not as described. Not in a shop, not on ebay. Personally, I'd be cautious when selling anything second hand electrical or electronic etc on ebay as buyers could very easily open claims, saying it was faulty in some way.