on โ16-03-2023 06:20 PM
Hi All,
Hoping someone can help, I am an Australian seller and whenever my customers try to purchase my products they get the following error:
"You can't bid on or buy this item because you're not registered as a business seller. If you act as a business seller, please enter an eBay business account. Note: If you're still interested in purchasing this item, you can contact the seller and ask them to allow you to purchase it"
Each time I contact support they cannot locate an issue with the account or our buyers accounts - so far they have escalated the issue but it has been almost 4 weeks, has anyone else had this issue and can shed light on how to resolve it?
Many thanks!
on โ16-03-2023 06:35 PM
When I try to put your items in my cart, it won't let me.
Could it be that you aren't fully verified for Managed Payments ?
on โ16-03-2023 06:42 PM
That is what I am thinking, no feedback as a seller for over a year and now suddenly over 300 items listed
But there were two completed sales on March 7
Maybe those tripped something with the eBay bots?
But if Managed Payments has not been seen to, not much point in selling anything
on โ16-03-2023 06:55 PM
The first thing that came to my mind was wholesaler not retailer but I don't know if ebay distinguishes between the two. Have you set buyer requirements? https://www.ebay.com.au/help/selling/listings/creating-managing-listings/setting-buyer-requirements?...
Like you've ticked only sell to businesses or something? Not a seller so don't know what things look like at back end, just brainstorming possibilities.
on โ16-03-2023 06:56 PM
When I add your items to my cart the first time it said โthis item is out of stockโ and the second time it said โthis seller is on holiday.โ Very strange.
on โ16-03-2023 07:00 PM
I have no issues going as far as as confirm and pay. But I do have a business account although only registered it on another account but no issues with this account either.
on โ16-03-2023 07:01 PM
Is it Friday? Are the Ebay gremlins hard at work?
OP, when did the issue start? Or is it just with all current listings?
on โ16-03-2023 07:07 PM
your f/b suggests you haven't sold for over a year? You might now be considered a 'new seller'.....
Are you MP verified?
If so, go to HELP at top of page and conduct a 'live chat'.....good luck!
on โ16-03-2023 07:10 PM
I cant insert a link for some reason but this issue has come up before with no answer found. Just google the ebay message to find it.
on โ17-03-2023 02:50 PM
Yes I hit up the live hat several times and they say they are execrating the issue but its been 3 weeks now, what is MP verifed though? We have managed payments setup and the email is verified etc etc