Excise postage?

[woolywoolenwools]

Hi, I just need clarification on a couple of things.

I sold an item last Friday and the lady asked if she could pick it up and pay cash as she lives locally, even though my listing didn't have the pick up option. I happily agreed. I sent her an invoice without postage on it and told her not to pay it.

She ended up lagging me up until now, giving me excuses on how she was always too bust to pick up etc.

So last night I sent her a 'nice as humanly possible' message asking her to pick up quickly OR pay by PayPal and then she could pick up at her own leisure, or I'd have to raise a dispute.

This morning I found her reply : 'no worries, just excise the postage from the invoice'.

I have two questions;

1. Does she mean 'remove' the postage from the invoice I sent her? If so, she didn't read it properly because I didn't add any postage.

2. If she's a 'nutty, nut, nut' and decides that she doesn't want the item anymore / doesn't pay, will this cause implication of any sort simply because my listing didn't have the pick up option, even though I agreed to it? Would I still get my FFV back if that should happen?

Many thanks. 🙂

[extra-keen]

Yes, she probably means invoice with no postage attached. Send her another, with a note attached pointing out that the postage has been removed.

If she doesn't pay you can still claim your FVF back. After 4 days you can open a dispute and if you hear nothing in another 4 days close it.

Keep all your ebay correspondence and only communicate via the ebay messaging system. If there is complications ebay can look at the communications before making a decision.

Good luck with this one, hopefully it will all work out for you!

[woolywoolenwools]

Ahhh...  that's what I wanted to hear!

Thanks Colleen!

[*sparklz*]

If she is going to pay with cash on pick up then it does not matter what is on the invoice.

I would be sending an invoice WITH postage in case you open a dispute and she pays by paypal to close the dispute and at least then she has paid the postage so you can just post it too her.

If she still gives you the runaround then open the dispute (but send an invoice with postage first in case she pays by paypal) and if she has not picked up or paid within 4 days after opening the dispute close it so you get your FVF back, she gets a strike and is blocked from being able to leave any feedback for you.

[***super_nova***]

What ever she means, it makes no sense; excise is a tax, nothing to do with postage.

I would reply:

dear X;

I am not sure what you mean as there was no excise charged on the item.  there are 3 ways we can do this:

1 - cash on pick up

2 - PP payment including postage, and will be posted

3 - DD posted or left here till you collect

either way, I would like the item to be paid for by such&such date

yours.............

You could also offer option 4 -  delivery with extra $5 for your petrol - paid in cash on delivery, or in the bank before delivery.

[a_beautiful_room]

The word excise also means delete, so I wouldn't confuse her talking about excise charged on the item (as in a tax). She just means take the postage off.

Just check again that you did remove the postage from the invoice you sent. Sometimes people click "recalculate" to change the invoice and it changes it back to the original showing the postage. The better button to press is "preview" so you can see how the invoice looks before you send it.

So I'd send the invoice and if you haven't heard in a couple of days (not more than 2) open a dispute.

That usually either gets slow payers moving, or gets you on the way to resolving the situation and being able to re-list.

[***super_nova***]

oops, I thought that word meaning to cut out was a different word and spelled differently 🙂

[davewil1964]

It's not generally used outside of surgery, nova.

Remove would have been a better term and less confusing.

Some people just have to show off their erudite vocabularies, I suppose.

[woolywoolenwools]

Yes the invoice certain had no postage added.

Funny how she didn't bother checking that, but was 'clever' enough to choose that word instead of just 'remove'.

It made my eyes roll anyway!

[woolywoolenwools]

I thought maybe she's in a profession where they use the word 'excise' a lot and it was just habit that she used it.

Or...

She mentioned that it was her birthday last Saturday, which was the first time she said she'd pick up *maybe* because she was 'busy, busy, busy'  -  and now I'm thinking she just learned a new word on her birthday and needed to show that off to me.

LOLOL.