Express Post is not Express as we used to know.

Just been going back and forward with emails with Aussie post for 2 hours now and finally have an answer.

 

I posted an Express post item on Monday last week and the customer received it Friday ....4 days. It should have arrived Thursday at the latest.

 

Anyway, it appears now that only 80% of Australia is covered by the Express post network. If the item you are posting falls outside the network, it goes NO faster than regular mail.  What a rip off.  They take extra money from us for a service they do not provide to some areas AND they don't tell us about it. It explains why the postcode delivery areas are not shown on the back anymore. 

 

I used the calculator below and there was no difference in delivery time for Express or regular to this customer as their postcode is " Outside the network "

 

It means more work, but in future I will be checking my customers postcode 1st, before charging express post. I will also need to contact the customer and let them know if there postcode falls outside the " Network "

 

Anyone else had problems with this happening ?

 

 

https://contactus.auspost.com.au/app/answers/detail/a_id/880/related/1

 

 

How can I send my item urgently if the origin or destination fall outside the Express Post network?

 

You can still use Express Post for delivery to or from areas that fall outside the Express Post network.

While next day delivery is not guaranteed, your item will still be processed, handled and delivered as fast as possible.

Use our online postage calculator for an estimate of when your parcel might arrive.

Message 1 of 26
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Re: Express Post is not Express as we used to know.

The 31st December was the widely advertised AP picnic day and the 1st January was a public holiday for everyone, not just AP....and they never deliver on weekends anyway.

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Re: Express Post is not Express as we used to know.

Thanks for taking the time to reply. Do you know whether 31st December 2015 was a public holiday for the rest of Austrslia also? If everything else was closed it was my mistake as I didnt go out that day& I sincerely apologise to the APO workers who use this ebay community. Thank you
Message 12 of 26
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Re: Express Post is not Express as we used to know.

Maybe Im wrong but i think 31st Dec 2015 was a Thursday.cheers
Message 13 of 26
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Re: Express Post is not Express as we used to know.

Yes. Lyndal I think most people know 1 Jan is a national public holiday...well if there are any newcomers they will know now. I hope you like my smaller sized font Lyndal it defaults this size in my phone which is handy.see ya.
Message 14 of 26
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Re: Express Post is not Express as we used to know.

The 31st December was a Thursday and was not a public holiday for everyone.   It was the Australia Post Picnic Day and only effected AP workers.

Every year AP has their Picnic day during the week between Christmas and New Year and every year there are notices in the POs and on the website telling the public exactly when they will be open for business and when there will be deliveries of mail.

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Re: Express Post is not Express as we used to know.


@supershifters wrote: 

I just arrived home 30 Dec 2015, from a 2 months overseas working holiday and I asked my elderly mother who has poor eye sight from diabetes to post me an express post document before 5pm at the post office 30 dec 2015 to arrive to me 31 Dec 2015. The Auspost worker behind the counter took her money for the yellow express post envelope and my mother inserted the documents I needed but the worker did not tell my mother that there was to be no postage 31 Dec 2015 and that my document would not arrive until Monday 4th January. I was pacing up and down the garden path all day until 4.30pm 31 Dec 2015 until I had to call her to see if she had received her usual post. She had not. I live in Queensland so of course my time was 4.45pm but in Sydney the time was 5.45pm (due to day light saving).

 

I was now panicking because I had missed the offices in Sydney to scan the postal documents I was waiting for. I was furious because if I had known there was no postal service 31 Dec 2015 I would have driven to my motherโ€™s house the night before (about a 1 hour drive away) and picked up the documents myself in person. Of course when I filed for compensation it was denied even though Auspost didnโ€™t deliver on a day that Australia was open for business.

 


sorry, I gleaned over your post before replying earlier, my mistake.

 

In your recent posts you seem to have fixated on public holidays and whether it was widely known or who did know.  As I posted previously, put things into perspective here.

 

Let me get this right, although you only live an hour from your elderly mother who has poor eyesight is almost blind (among other health issues like diabetes), you chose to ask her to go to the Post Office to express mail some documents to you?  I hope I have read that correctly, otherwise this next bit will sound just plain insensitive and out of order.

 

How long would it have taken your elderly mother to locate the documents . . . . . get herself prepared to head out . . . . . lock up the house . . . . . get to the PO (not by driving I hope) . . . . . lodge the documents in an express envelope . . . . . get home again?  I know that it would take me the best part of an hour to do all that, and I have good eyesight and I drive.

 

Having been away for two months, why didn't you go and visit your elderly mother instead of asking her to post the items to you?  I'm sure she would have appreciated the visit having not seen you for months.  Let's forget about the documents, and the Express Post 'rage' you now feel . . . . . and ask the question "what was so important that you didn't drive the one hour to visit your mum on the 30th?"

 

Now, that is where I may have come across as insensitive, there may be a very good reason for you not driving one hour to visit your almost blind elderly mother, but I can only go with the information you have provided and I apologise in advance if I am looking at your whole situation too simplistically.

 

You spent two months doing something good for others in Africa, building houses for people who don't have a house, but have come back to Australia and started sweating the small stuff almost immediately.

 

I travelled extensively for a whole year some 20 years back.  Including through PNG, Mexico, Guatemala and Belize.  I had guns pointed at me and I saw unwashed little kids wandering the streets in hardly any clothes begging for money or food.  It changed me.  For some time after I got back I realised that what seemed like big issues for me were certainly not a threat to my everyday welfare.  I am not perfect, and have slipped back into stressing about things of little consequence every now and then, but not where family is concerned.

 

Take the one hour drive and thank your mother for her efforts with the documents.  Don't talk about how disappointed you were that Aust Post were closed on the 31st, she'll probably feel bad that things didn't work out with the Express Post . . . . . and I know you wouldn't want that.

 

 

Message 16 of 26
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Re: Express Post is not Express as we used to know.

Yes.you are correct thanks for pointing this out.That sounds absolutely horrible/terrifying. Life can be pretty nasty sometimes...there's so many people suffering by natural causes and where they were born into let alone Australians coward punching other Australians to kill them like Cole Miller and his grieving family. Does punching to kill occur frequently here? It used to be called King hit a while back.why doesnt malcolm turnbull address the nation on every TV chanel simultaneously one night at 7pm about zero touching others before the next punch kills someone and destroys another family. I was crying when I saw 18 year old Cole had been killed by someone who turned to his mates immediately beforehand and said," wanna see something funny?"
Maybe im too sensitive but I could see the large sporting and academic life he had waitinv for him and now dead.
Message 17 of 26
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Re: Express Post is not Express as we used to know.

Hi, you most likely already know this but Express Post is only applicable between Australian capital cities in very close proximity to each other, based on my experience. Brisbane to Sydney ~ Sydney to Melbourne, or Melbourne to Adelaide for example. Otherwise it just goes ordinary old mail, even if already in the express system. A lot of people waste their hard earned dosh if Australia Post workers don't tell them this fact at the counter...jily

Message 18 of 26
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Re: Express Post is not Express as we used to know.

and yes the postcode too...it's a very small niche ~ Express Post
Message 19 of 26
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Re: Express Post is not Express as we used to know.

Wollongong is not a capital city and Express Post works between Sydney and Wollongong.

Message 20 of 26
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