Feedback Overhaul

[campingcentralaustralia]

I believe the feedback system is outdated in needs a major overhaul. Unfair negative feedback is not good for the seller and definitely not good for eBay because it turns buyers away. In a time with so much online competition ebay does not want to lose business and needs to re-think its feedback policy.

Here's a few suggestions I have and your input would be appreciated.

1. Feedback should not be positive, neutral, negative. Scrap it. It should be just feedback comments. Buyers can still read through comments etc.

2. Sellers can leave comments for buyers (again not pos,neg etc.. just comments)

3. Feedback time limit should be 30 days. Why do buyers need 2 months to leave feedback?

4. Keep the DSR ratings. They are more rellevant and can be viewed with the comments.

CampingCentralAustralia

[***super_nova***]

I think that is the worst suggestion I have heard; I do not want to be reading through 55 000 of your FB to see how many people were dissatisfied with you. 

I think that FB for buyers is totally irrelevant; it should be totally abolished, and replaced by simply adding another point when they pay, which would happen automatically if paid with PP or once it was manually marked as paid. 

[***super_nova***]

And 30 days only to leave FB is not long enough, actually it should be longer than the 60.  Many items from o/s do not even arrive within 30 days, not to mention the buyer to have a chance to establish if it works as it should.

[***super_nova***]

If anything your suggestion would turn me as a buyer away.

[campingcentralaustralia]

I should have added that buyers (like you) with their feedback set to Private should not be entitled to leave feedback. You have an opinion on feedback, yet you have yours set on private. Hilarious.

[the_hawk*]

As a buyer I agree 100% with your comments nova

The op suggestion makes it so easy for a bad seller to hide and so hard for buyers to find good ones.

The idea of reducing the time FB can be left is stupid, many trasactions can take that long to sort out and the history of shonky sellers running buyers out of time to open disputes and leave FB is already a problem, this idea would only help the shonky sellers

[the_hawk*]

I should have added that buyers (like you) with their feedback set to Private should not be entitled to leave feedback. You have an opinion on feedback, yet you have yours set on private. Hilarious.

well mine is not private 😛

and you have fallen for the misconception that someone with low FB or private FB is not an experienced or knowledgeable ebayer of long standing and to attack the messenger like that I am starting to understand why you want to change the system

[phorum_junkie*]

As a seller I have no problem with buyers who set their feedback to private. As a buyer I do have a problem with sellers who list their items as private when they are neither of an intimate nature or an expensive collectible. If they have negs I want to know if they are for the item I am thinking of buying or are they just sour grapes.

You have very good feedback for such a high volume seller and I would have no problem buying from you if they were not private listings.

[digital*ghost]

I have to say that I don't think this idea would work out well for sellers at all.

As it stands, DSRs already impact a seller's account much more than a few negs do, and can sometimes result in the 'silent negative', when a positive comment is left but the ratings are trashed. Because of that, I think I can understand, to a degree, the reasoning behind thinking the comments and related dots have become irrelevant for sellers, but they are not irrelevant to buyers, and I think they are still relevant for sellers.

Negs and neuts provide insight to a few general things for buyers - possible common problems with a specific product, for example, plus a seller's response to negs can have a significant impact on how they are viewed by potential buyers - you can't respond to DSRs and provide some insight to your customer service and so forth. Sure, you could still respond to comments, but without being able to refine them like they can now, most buyer's eyes would just glaze over trying to find relevant comments to read (if they even bothered to look anymore). 

I wonder if you think the way DSRs are rated might be affected if buyers were no longer able to leave a red dot? It would be the only way to have an impact on a seller's account, and sometimes the low ratings might be unfair just like the red dots, but of course you probably won't have any idea who left them or why.

[patchoo78]

There is NO WAY I would be bothered wading through 10 000 feedback comments to find a bad one. The way it is I can just click on Negative feedback and look at it that way, and that's the way I like it