Feedback extortion from buyer

[gelandangan]

Today I received a negative feedback from a buyer, after over 1240 feedbacks for 100% positive reputation.

The buyer bought something that is a spare part of a larger set.

Upon receiving it, buyer demanded that I send him the full set.

Naturally I refused, but I offered him refund if he return the item to me.

He then threatened me with negative, and  now after I maintain that refund will be given if the item is returned, 

He posted a negative feedback and claim for goods not as described.

Simply looking at the feedback he gave to other sellers you can see that this buyer is a liar and a predator that regularly use this trick to obtain goods.

I have sent an email to ebay reporting this extortion, but I wonder if ebay would do anything about it.

[digital*ghost]

But... the neg says the item was broken two days after and the vendor did not want to do anything,

If everything the OP says is true, the complaint the buyer had, the demands they made and the neg they actually left are worlds apart. i.e. If they thought they were buying a full set and felt mislead, why not leave a neg to that effect?

If the buyer never claimed the goods were broken, thus - even if they were - not even giving the seller the opportunity to do something about it, then if all else fails I would go the defamation route.

[***super_nova***]

D.G I was just pointing out that there is a discrepancy between what OP said and the FB, I was just stating the fact.  Without seeing the correspondence we cannot judge what exactly occured.  It is possible that first the buyer demanded the full set, then tried to use the said item and it broke after 2 days.  And they may have read the description again and realised it was their mistake.  But then again, did the OP say that they now changed the listing?  ?:|

[digital*ghost]

That's why I said "if everything the OP says is true", as I know not being privy to the buyer's side of the story, the exact content of the messages etc, can sometimes mean we don't get the full picture, and why I said if the buyer never claimed the goods were broken (other than in FB). 

The OP mentioned that they put the picture in the listing after a few queries, but the buyer bought at the end of December, and the last revision to that listing (which was to the BIN price according to the revision details) occurred in July, so the listing as it is now is the listing the buyer would have viewed AFAIK. 

I do think it would be better to only show the pencil in the image, despite the item title being quite clear. I would probably change "complete assembled unit" too, to something more specific  which leaves no room for doubt, as that image couple with that phrasing does have the potential to cause confusion, but I was trying to address the OP's question and provide advice in relation to the information given, which I have no choice but to take at face value. 

[bobbo*12]

Yes, its happening far too often on ebay, i had a person leave me negative feed back because they wanted to scam a refund on postage. 1st eBay rep agreed with me, the next, although I did everything right, didn't. The feed back remained..all over a few bucks.for packaging & eBay 10% fee on postage which I had mentioned in my listing & the purchaser agreed on paying. What's wrong with eBay not seeing through these thieves?

[davewil1964]

1. This thread is almost SEVEN YEARS old. If you have an issue, start a new thread. If you don't, please don't drag up ancient history to no point.

2. Don't tell your buyers what the breakdown of your postage prices are - they are what they are. If the buyer is happy, they buy. If not, they don't.

3. Why would you expect eBay to vet every transaction on their site? Are you prepared to pay the fees that would be resultant if they did?

[springyzone]

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@bobbo*12 wrote:
Yes, its happening far too often on ebay, i had a person leave me negative feed back because they wanted to scam a refund on postage. 1st eBay rep agreed with me, the next, although I did everything right, didn't. The feed back remained..all over a few bucks.for packaging & eBay 10% fee on postage which I had mentioned in my listing & the purchaser agreed on paying. What's wrong with eBay not seeing through these thieves?

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I hope you don't mean you wanted the buyer to pay an extra fee over and above your item price/postage price in the ad?

That would irritate me a bit too if i bought from you.

I think it was davewill who said-don't go itemising the individual components of your postage cost. Take that as gospel.

Look, everyone (who thinks about it) must realise postage isn't free, but customers can get stroppy if they think they are being charged over and above the Aust Post price. Sometimes they still think it's too much even if you charge not a cent over!  It's unreasonable, but some of them have that attitude, so you're probably better to bump your item up a couple of dollars to cover your fees. Mentioning them in a listing is asking for trouble. I'm not sure if you're supposed to in ads either, but one of the sellers will be able to guide you better on that one.

[k1ooo-slr-sales]

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@bobbo*12 wrote:
Yes, its happening far too often on ebay, i had a person leave me negative feed back because they wanted to scam a refund on postage. 1st eBay rep agreed with me, the next, although I did everything right, didn't. The feed back remained..all over a few bucks.for packaging & eBay 10% fee on postage which I had mentioned in my listing & the purchaser agreed on paying. What's wrong with eBay not seeing through these thieves?

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you CAN NOT charge more for postage than what shows on the listing (circled in red).  That amount that shows IS NOT a ‘quote’.  You can charge less, but not more.  

It doesn’t matter if you include this in your listing:

  Please note, i make nothing on P & P and what it cost me is what is charged.

  As such PLEASE WAIT FOR MY INVOICE BEFORE PAYING. 

  As often ebays postal "Quote" is incorrect.

If you have that in your listing the buyer IS NOT agreeing to pay more than what shows in the listing.

What you need to do is look for the fixed price satchel that an item like the one above can be posted in and use the price of that satchel as a base price for postage calculation.  To this amount you need to add the cost of bubble wrap and boxes as this type of item needs double wrapping and boxing inserted into a satchel.  Then, add 10% to cover the fee on postage and put the total as your P&H charge without giving a breakdown (as suggested by davewil).

If you can’t nail the P&H price before preparing a listing then do not list. To do so will get you more negs.

[springyzone]

Oh boy, I didn't go into the account to check out the ads or the neg till i saw your reply, but if that is the ad and the buyer was asked to pay an extra $7, no wonder they were annoyed.

And I know it is a few years since I was a regular seller, but surely it is still the seller's postage quote, not ebay's?

Bobbo says it is 'all over a few bucks for packaging and ebay fees' but it's a 2 way street. He isn't happy to forego that money & calls the buyer a scammer/thief for being upset about them.

Solution is easy. Postage price is the seller's job. Set it correctly to begin with.

[imastawka]

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@springyzone wrote:

Oh boy, I didn't go into the account to check out the ads or the neg till i saw your reply, but if that is the ad and the buyer was asked to pay an extra $7, no wonder they were annoyed.

And I know it is a few years since I was a regular seller, but surely it is still the seller's postage quote, not ebay's?

Bobbo says it is 'all over a few bucks for packaging and ebay fees' but it's a 2 way street. He isn't happy to forego that money & calls the buyer a scammer/thief for being upset about them.

Solution is easy. Postage price is the seller's job. Set it correctly to begin with.

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And proceeds to charge $11.90+ postage, for a set of stamps.

Even charging $11.90+ for a magazine

It certainly is the seller's job to apply the correct postage cost - not ebay's.

The negs will turn up eventually.