Feedback system is a joke for sellers

[trevest2]

Hi Trev here,I recently sold a galaxy S3 i9300T in for parts and not working,the screen was cracked,but all other functions still worked,I mentioned in the listing that the phone would not be posted till the funds cleared into my bank account from pay pal approximately 3 days,the guy bought the phone and i replied,i will post as soon as the money was cleared to my bank,He replied rudely and said no that's not good enough,you got the money you should post it,i said cant you read the item description,any way over the week end passed and i posted it on 7/05/2013 and i marked it as posted on the 8/05/2013,it took 2-5 business days to get from me to him,on the 4th day,there is a pay pal depute waiting for me,pay pal froze my money,any way i sent the tracking details to pay pal his item was delivered in time and he lost the depute,i got my money back,so he got smart and left me bad feedback,my first bad feedback in years,what gives him the rite to do this.the item was delivered on time and it was as described,I contacted ebay about this and got a message back saying they cannot remove it,ITS JUST NOT FAIR.

[arnl7178]

Hi Trev,

You need to actually call eBay and explain what happened. Emailing them or speaking with them via Live Chat is usually a complete waste of time.

Just give them a call and see what they say.

Good luck.

[joz*garage]

i will post as soon as the money was cleared to my bank,He replied rudely and said no that's not good enough,you got the money you should post it

how did the buyer pay, paypal e-check?

[joz*garage]

oh i see in your listing...

i only accept pay pal payment and it will take 3 days to clear to my bank account,at that time i will post the item,as i don't have the cash to post at the end of the auction

but i thought PP hold payments for a while in case of chargeback?

[lyndal1838]

Ebay will not remove that feedback...there is no reason for them to do so.

Once the buyer's payment is in your paypal account you should post the item.  By making the buyer wait till the funds have transferred to your bank account you have given him good reason to say that your service was lacking.

[shypansy]

Please don`t be offended, but you were wrong in waiting for the funds to transfer to your account,  once a buyer pays by paypal it is considered Paid, and you should post the item, not wait till the funds transfer.  it will usually only take 3 days on average but known to take a lot longer on occasions, and you expected your buyer to wait.  I have to ask why?

Stating those terms in your listing is irrelevant.  it is not the buyers fault you chose to delay sending their items.  May be he thought you were stalling and opened a dispute just in case.

I don`t see why ebay would remove the FB either,  but your response does you no favours, and appears like a threat to discredit the buyer on a social media.

[digital*ghost]

In future, I suggest you simply have a 3 or so day handling time, and don't state in the listing why you have a 3 day handling time, because that's what's irrelevant.

[shypansy]

oh i see in your listing...

i only accept pay pal payment and it will take 3 days to clear to my bank account,at that time i will post the item,as i don't have the cash to post at the end of the auction

but i thought PP hold payments for a while in case of chargeback?

No paypal don`t hold funds for that reason,

They do however freeze the funds whilst a dispute is in progress, 

[joz*garage]

wouldve been better off to state you will post 2-5 buisness days after cleared payment without any explanations.

and who hasnt got 8 bucks to post the item after receveing a PP instant payment anyhow?  

[lyndal1838]

As far as I am aware the PO accepts paypal now, so it is not acceptable to say you don't have the money to post until the funds are in your bank account.