Feedback

[justdestinycollectablesoftatura]

How is it so that a buyer can lie when he leaves neg feedback but when a seller tells the truth ebay remove the comment  the seller gets a neg feedback for doing the right thing and the buyer still gets to keep a poss feedback but the comment has been removed  i think ebay should have a hard look at this system as its not working fairly for the sellers....    

[foxette-in-sox]

Its against ebay policy for a seller to leave a negative comment & has been that way for almost 5 years.You now have a policy violation for doing so & as you've now found out,the buyer keeps the positive green dot.

All you needed to do was leave a calm & professional follow up to the buyers neg,block them & move on.

[izabsmiling]

How is it so that a buyer can lie when he leaves neg feedback but when a seller tells the truth ebay remove the comment  the seller gets a neg feedback for doing the right thing and the buyer still gets to keep a poss feedback but the comment has been removed  i think ebay should have a hard look at this system as its not working fairly for the sellers....    

unless a buyer has said they broke it how can a seller state as fact (ie; the truth) that that is what happened?

It this case it is good that it can be removed.As a buyer I KNOW that if I receive an item that is broken and/or not as described that is the truth..For a seller to indicate ( and state for others to see) that I am being dishonest would really be unprofessional on their part.I look at comments like that and think....if there is a problem the seller is not going to believe me and in fact is going to publicly accuse me of being dishonest .Poor form 

[izabsmiling]

when I look at feedback and replies I look for signs that if there is a problem it will be handled professionally ....that , as a buyer gives me confidence and does affect my choices as to where I spend my money.A seller with a neg or two is not so big of an issue...it's their response that tells me a lot .