Final value fee not in account page total

Can any body help me with this..I sold an item that the winning bidder purchased and then advised it was a mistake on his part.I agreed to mutually end the sale  as he didnt want it  ( he had made no payment) and he accepted  and asked me to open the case so he could agree to close the case Cat Frustrated so i would get my final value fee re credited back to me. ( The amount was 9.90 ) .We went through the process and i got conformation that the final value fee was credited back..On my account page i clicked on credits and there it was along with another amount of 70 cents for another non payer that i was credited final value back for...How ever in my actual balance the 70 cents is their as being credited but no sign of the 9.90 coming off my overall balnce..So why has the little final value fee been taken off yet not the larger one im so called credited for..Does any one know...

Message 1 of 4
Latest reply
3 REPLIES 3

Re: Final value fee not in account page total

I'm not so sure anyone here can answer with any degree of certainty - I thik it may be best contacting eBay and asking for clarification, as they will be able to review the relevant information and see what the issue might be.

 

 

Message 2 of 4
Latest reply

Re: Final value fee not in account page total

Thanks and yes  i will  definatley contact ebay..I have noticed this happened once before also a long time ago..Never seem to have a problem with smaller amounts...Just like you said ill have to discuss with them...

Message 3 of 4
Latest reply

Re: Final value fee not in account page total

But why did you agree to do that?

That buyer should now have a non-payer strike against their name.

 

Message 4 of 4
Latest reply