'Free Postage' once payment is made using Paymate?

[whatagoodprice]

Do any eBay sellers experience postage charges (on their invoice) defaulting to 'FREE POSTAGE' when a buyer makes a payment using Paymate?

I use only Bank Deposit and Paymate. It does not occur when buyers pay using Bank Deposit.

If you do, please add to this discussion so we can get this matter resolved.

[phorum_junkie*]

No way would I experience it as no way would I now offer Paymate, have you actually read their draconian policies on fraudulent chargebacks?

[allfixelectrical]

Don't hold your breath for a fix anytime soon. I have been complaining about this problem to top account seller support now for over 2 years and the answer each time is always that I am the only one who has ever reported it and they will pass the information onto the technical team. That is of course after blaming cookies, cache, PayMate, my browser, my cpu and generally treating me like a two year old. Of course, like everything else that is broken on the ebay site, no fix will ever happen.

The workaround if you have Selling Manager Pro is to open the view order details in SMP and then edit the postage amount and type, before marking it as paid. You need to select "Other" as the payment method as to this day PayMate does not appear as a payment option in SMP.

Once you do that, it will appear correctly when viewed in the My eBay view.

I have staff who invoice my sales and unless I go to that trouble every time a PayMate payment is received, the tax invoice gets created incorrectly because it shows free postage when in fact postage was paid.

[whatagoodprice]

Well that makes two of us. I have told their (eBay customer service) staff that I believe that this error is an attempt to discourage Paymate use and get more people to use their PayPal. What I find amusing is how eBay can get away with promoting PayPal fluff without actually informing the public that they own it. The amount of people who will claim PayPal is king are obviously not those who have lost money through fraudulent claims. How PayPal can determine that a payout claim can be justified without any legal documentation or independent evaluation goes against the basic legal principle of proof that a crime has been committed.

[davewil1964]

If you don't like Paypal's resolution and you have evidence to back it up, go to the FOS.

If you offer Paymate instead, you will find your sales curtailed. A lot of buyers don't consider it safe, as it costs $50 non-refundable to make a claim, for a start. Great for sellers of course.

[phorum_junkie*]

Can you give any logical reasons why you would offer Paymate rather than Paypal?

I can offer several good arguments against using it:

It is more expensive

All payments are made using a card so all payments can be subject to a bank chargebacks.

No seller protection against genuine chargebacks even if you have incontrovertible proof of delivery.

Hardly any buyers will use it.

You cannot use it to pay for click & send  so have to wait for payments to reach your bank account.

[digital*ghost]

Paymate's policies re: chargebacks are not all that different to standard merchant account policies, and I don't see anyone saying 'don't accept credit cards on eBay if you have a merchant account', which are also a) subject to chargebacks, and b) often more expensive than PayPal for the average seller. 

Also, the seller protection offered by PayPal (against credit card chargebacks) is only available on sales via eBay. I know we're talking about eBay so that's relevant, but eBay isn't the only online selling venue in the world, and I believe information that is not exclusive to eBay is also relevant, what with the increasing number of sellers trying other avenues where they have even broader control over the payment methods they accept.

Just for the record, I don't offer Paymate (at any of the 4 places I list, 3 of which don't qualify for the level of seller protection available with eBay / PayPal sales), as I personally feel it wouldn't do anything to aid my selling, but I can see the value in it for some.

[colic2bullsgirlore]

Can you give any logical reasons why you would offer Paymate rather than Paypal?

I can offer several good arguments against using it:

It is more expensive

All payments are made using a card so all payments can be subject to a bank chargebacks.

No seller protection against genuine chargebacks even if you have incontrovertible proof of delivery.

Hardly any buyers will use it.

You cannot use it to pay for click & send  so have to wait for payments to reach your bank account.

you forgot the

"This is a paid announcement. Consumers please note that paypal is a sponsor of this ID"

... you don't want the ACMA on your tail do you??? ( I guess once the act also encompasses internet advertising you will be forced to disclose or desist.

http://www.acma.gov.au/WEB/STANDARD/pc=IND_CONTENT_OVIEW

I cannot think of any other reason you answered the OPs question below

Do any eBay sellers experience postage charges (on their invoice) defaulting to 'FREE POSTAGE' when a buyer makes a payment using Paymate?

with your biased paypal advertisment other than for fiscal gain

Can you give any other logical reasons why you completely ignored the OPs question and pushed your own agenda?

[colic2bullsgirlore]

I may as well have a crack as well and give a freebee to my bank

note the percentage of users that pay via bank deposit as compared to the amount that use paypal and paymate collectively

Cash 62 23 (29)

eftpos 13 12 (15)

MasterCard/Visa debit card 8 10 (12)

MasterCard/Visa credit card 8 12 (14)

BPAY 3 10 (10)

Internet/telephone banking 2 10 (12)

American Express/Diners Club card 1 1 (1)

Paymate, PayPal & POLi 1 1 (1)

Other(b) 1 16 (3)

Personal cheque 1 5 (3)

http://www.rba.gov.au/publications/consultations/201106-strategic-review-innovation/results/current-payments-landscape.html

[phorum_junkie*]

colic2bullsgirlore so now I work for ebay and Paypal do I? I keep forgetting as neither company has paid me a cent in wages ever and I certainly never get asked to the staff Christmas party:^O

They must be really desperate for staff if they think a disabled grandmother who only spends less than half the year in Australia is employee of the week;-)

I am not and never have been anti Paymate and indeed signed up for an account when it first opened and offered it as well as Paypal long before a safe payment method became mandatory.

In all the time I offered it only one person paid using it so it was a no brainer for me to stop bothering when it was not a cost effective option anyway.

DG I was speaking only as things stand with ebay transactions, I am well aware of the difficulties of challenging chargebacks with Paypal through other channels.