From cancellation request to UID.

[jellybirddesigns]

Buyer wanted to buy one cushion cover the other day. Due to tech error, she ended up with 2 separate purchases but only paid for one. She contacted me right away to explain the error. I messaged her to explain that I will send a cancellation and she needs to approve it so that she doesn't get an unpaid item case opened against her.

Anwyay, 3 days later she still has not approved the cancellation. 

After 4 days, will I be able to open an UID, even though I have a cancellation request in place?

[davewil1964]

Agree.

The time to have second thoughts is prior to purchase, not subsequent.

[designers*n*more]

I had a similar issue. I emailed Customer Service and explained buyer changed their mind and the FVFs were credited. If you don't get your fees back email CS and explain the buyer purchased in error, they can check your messages to confirm this was the case.

[designers*n*more]

Seems a bit unfair to the seller, when the buyer won't accept the cancellation considering it was the buyer who was at fault not the seller!

[character_parties_aus]

I dont accept cancellations any more. Actually I would accept them happily but as the eBay system is so flawed I don't as the system is totally ignorant of sellers and purely designed to make money for eBay off transactions which don't occur, and they fully well know people dont have the time to ring up over a few dollars. So it's simpler not to accept them. Even when I did the only time people actually properly cancelled were when I suggested that if they didnt use the system correctly and action the cancellation eBay could shut down their account...which is ridiculously draconian! If eBay wants to implement a cancellation system it needs to be fair and not ridiculously one sided.

[pennyforum14]

I accept cancellations providing they are timely, and I haven't had to chase the buyer for payment.  I always let the customer kow that they MUST reply to the cancellation email eBay sends, to confirm they wish to cancel and to avoid a penalty to both parties.  Since I started sending this message I have never had a customer ignore the cancellation request, I find if they think there may be some sort of penalty for them, they are very quick to respond.

[springyzone]

Seems a bit unfair to the buyer to put in a UID if they request or want cancellation.....

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I suppose it could depend on how sincere the buyer seemed and if it really did seem a mistake and not just a change of mind.

But an unpaid item dispute unfair? Not really. Look at it this way. The buyer isn't going to be forced to buy, they aren't going to pay a fine or lose one cent.

All that happens if they don't pay is they get one strike (not visible to anyone) against their account name for not using ebay properly.

One strike won't affect them in any way, so in effect everyone is allowed an error. A get out of jail free.

It's only if they become a repeat offender that it might start to have any effect, where they might find they can't buy off some sellers.

But.. even with 2 strikes, there would still be thousands of sellers out there they could still buy from.

Buyers who go around bidding and then not paying are taking up the time and effort of sellers who aren't going to get a single red cent for their extra paperwork. Only their selling fees back.  If they have to put up with that, then it seems fair enough that non paying bidders should have to put up with a strike.