Get this beauty from paypal.

[robinsonmarineparts]

Dear XXXXXXX,

We were recently notified that one of your buyers has requested a
chargeback and asked their credit or debit card issuer to reverse a payment
made to you on 24 Feb 2014.

The buyer claims that this purchase was made without authorisation to use
the credit or debit card. Their card issuer needs additional information
from you about this transaction.

What to do next
-----------------------------------

Please respond within 10 days so that we can help resolve this chargeback.
To respond, log in to your PayPal account and go to the Resolution Centre
to provide information about this transaction.

The credit or debit card issuer, not PayPal, decides if the buyer's claim
is legitimate. Once the card issuer receives your information, it may take
up to 75 days to make a final decision.

Because the card issuer has reversed the charge for this transaction, we've
placed a temporary hold on the funds until the case is resolved. This hold
only applies to the funds for this transaction. You can access any
remaining balance of funds in your PayPal account. Our user agreement
explains our policies on holding funds.


The buyer has the hour meter, paypal excepted the credit card and now they put a hold on my funds.  

[amber-eyed-girl]

Unfortunately, you will have to follow this through.

Put the buyer on your blocked bidders list.

http://offer.ebay.com.au/ws/eBayISAPI.dll?bidderblocklogin&hc=1&hm=uk%601d72f%2Bj2b2vi%3C265

Was the buyer new, or established?

If not new, then report it to eBay as well as a hijacked account...it has to be if they are saying their card was used fraudulently...their account must have been too. If not true that should give them a little inconvenience.

[maranock]

Sorry, but that is the risk anyone takes when accepting credit cards whether online or through a B&M store. Maybe the card actually was used by an unauthorised person. I think there are occasionally ways to fight this depending on the circumstances and someone will be along with more info but it happens and sometimes you just have to cop it.

[davewil1964]

If you sent via trackable means you have Paypal Seller Protection.

The chargeback is Paypal's issue, not yours, and probably has nothing to do with whether to goods were received, or their alleged condition. People seem to have found what they think is a loophole.

What further information does the bank want? I would have thought unauthorised use of a card was independent to anything the seller did or any information they can provide.

i would give them the info they want, though, THEN remind Paypal of their Seller Protection policy.

[davewil1964]

OP didn't accept a credit card payment, though. Paypal did.

[robinsonmarineparts]

Hi,

Thank you.

I have followed thru with tracking and times, and have blocked buyer.

It's amazing that people will attempt these things.

[robinsonmarineparts]

Thanks davewil1964,

we as a business do not and will not except C.C's at all because of this problem.

We lose quite a few ph sales because we won't deal with C.C's

[clarry100]

We had one of these a few months back. We were only exposed to $8 plus the $15 fee from PayPal.

We provided all the information that we were asked for and still lost our money and the item we mailed out.

We contacted the buyer and they actually responded very apologetically and gave us back bot the $8 and the $15 fee. So as it turns out we were not out of pocket.

We know of one other seller in our category who was also stung in the same way by this same buyer and they lost their case as well. Their exposure was around $300 and they never got any of it back from the buyer. So they lost the money and the goods.

We asked the buyer what exactly happened and she declined to inform us.

So as I understand it you will find it near impossible to win these things even tho you do all the right thngs. It is always the end merchant who loses. Neither the banks nor PayPal will accept any loss.

Good luck with that!

[robinsonmarineparts]

It amaze's me clarry100, the price is only $40.00 odd dollars, $10.95 is for express shipping, why would you bother wasting time for that amount, unless you were doing this on a regular basis.

Here it is - Buyer's Name: xxxxx, Buyer's Email:ggg Buyer's transaction ID: yjuki7468834, Transaction date:24 Feb 2014 Transaction amount: -$40.71 AUD Case no.: 11111111111111-104 Your transaction ID: yyyyyyyy943995.

Of blanked out the private info.

There needs to be a public Black List for these scammers.

[robinsonmarineparts]

This must be considered as fraud?