Grrrr

[kaycan1963]

Gday all,

                  I sold an item over a mth ago,i recieved a message from the buyer  on the 29/3 that they didnt recieve their item and requested a tracking number to which i provided. Yesterday they opened a dispute on the grounds of not recieving their item. After looking at their tracking the item did reach their destination, but after 12 days they did NOT pick the item up from their  post facility, and its on its way back to me. Not recieved yet. My question is how am i responsible for the item considering the buyer didnt pick up???? They are demanding a refund,??? I dont believe i owe them one,?? What to do,?????

[papermoon.lady]

Make sure you upload the tracking to the dispute, and it should be no problem for you.

[*sons_and_daughters*]

When the item arrives back to you, refund the cost of the item only, minus any postage costs and ebay fees. Not picking up an item isn't covered by the ebay money back guarantee, but you can't keep the money if the item is returned. Hence why you just refund the item cost, less fees, and nothing more. 

[tickford-t3]

Curious , when a items returned like this one - is there a postage charge for the return ?

[papermoon.lady · Accepted solution]

No. If an item is not picked up, it is returned to the sender at no cost.