Selling

Passport proof identity

i do not know why you need passport number ?

no contact from buyer

Hi My items was sold to a buyer, and i have contacted them regarding pick up and payment,I have sent 3 emails with no response what do i do next?

We sell all the time, you get a strike if you don't send right away. We get this today: Hello swanbullion,We’re writing to let you know that we had to cancel the following transaction(s) because the item(s) were purchased without the account owner's ...

Resolved! Sold Item Lost in Transit

Hi there, I've recently sold an item that may be lost in transit. My listing specifically states that if a buyer wants to ensure that they receive compensation for any lost or damaged parcels due to transit, they can take out insurance when selecting...

Allow combined payments and postage in seller settings

Does this alone show up for buyers to request a combined postage invoice at checkout, once they filled their cart? Or do I have to check the box to offer postage discounts on every listing also?The default %age adjustment thingy there doesn't work fo...

Resolved! Why are Buyers contacting me for advice on selling their items which are the same as mine?

I seem to be getting more buyers contacting me not wanting to buy items but to ask for advice on selling their items which are the same as mine? I'm not a shop I just sell things from time to time. I've had one buyer who contacted me to check out the...

Resolved! Am I being scammed?? HELP!!

So yesterday a user bought my item, I then received a message for me to ship the item the same day and she gave an email\ and WhatsApp number, she also gave me a different address, an Australian address different to the address given in eBays deliver...

Communication with Customers and Interested Buyers

Has anyone missed sales because you dont know if interested buyers got your message or offer ? Communication breakdown or lack of verification your potential customer got your message or offer ?

Resolved! Do buyers still get strikes against their accounts for not paying

Just wondering when a buyer doesn't pay for an item these days does he still get any strikes against his account.I am only asking because I know the latest information I have is that after 4 days I can cancel the sale.Which is fine.But seems to me th...

Buyer Paid - Seller doesnt see that product is sold and paid for

Hi there,I m selling a product. The buyer emailed me that paid for it but I can't see a payment and product doesnt come up as sold product. Could you please advise what's the problem?thank you kindlyyolax18

suspended account.canr sent items

I had an account suspended.I had items paid for and to send.I cant get into account to get addresses to post items,what happens in these circumstance.I cant even message uyers,

Is it fair that Ebay allows sellers to steal listings from you?

Okay I get it. Mandatory Item specifics makes it even more time consuming to create listings if you are doing it manually. I am fortunate enough that I have very robust listing and inventory sync software and I can push fully detailed listings litera...

ebay closed a case in seller favour then next day in buyer favour?

Ebay send me a message that the case has been closed, then next day another message , this time in buyer favour ? Did ebay make a mistake in 1st message?

Customer unable to buy because it states unable to send to their area ACT

A customer wants to buy plants of us as a second chance and every time he enters buy it now it says that we don't send to that area which is not true because we have sent to the ACT multiple time, what can they or us do to rectify this. We send Austr...

Unable to print postage labels

Is anyone else having problems printing ebay c&s postage labels? My labels will not print - don't know if the problem is with ebay or perhaps my adobe reader. I have no other problem with my printer . Can anyone help?

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