Had to happen eventually.

[pennyforum14]

95% of my items are posted by large letter, and for the last two years I have been photographing each item at the PO after the PO worker has applied the postage label and stamped the envelope or box (I use 16mm high letter size boxes for small items).  I woke up this morning to my first ever Paypal chargeback (in over 12 years), so I guess this becomes my test case to see if my process is worth the effort.

I have uploaded the photo of the item in question which shows it was posted to the address on the Paypal notification, on the same day it was purchased.  I also uploaded a screenshot of my feedback page showing that the buyer left positive feedback acknowledging receipt of the item.  The item was purchased and sent on 4/3, feedback was received on 11/3, and chargeback initiated on 12/3.

Anything else I need to do?  May I add this is for a $7 purchase (including postage).

[clarry100]

Accept liability is the PayPal term for do not contest it. This is what I had to do as well.

Accept liability automatically meant I would lose the case without any tracking evidence, but they gave me the discretionary refund of the same amount in dispute anyway. So we did not lose any money at the end of the day.

Back then the fee was $15 but may have gone up to $20 now. And yes if you accept liability they waive that fee.

In your case since you have submitted evidence then that means you are already contesting the case so if you lose now they will slug you the fee as well.

Rather than contest it I called them first and their advice was to accept liability to avoid the fee.

Hope it all works for you.

[jensmanchester-australia]

---

@pennyforum14 wrote:

Accept liability for what Jen?  The buyer is saying they didn't authorise the purchase, even if that is true, what part of that is my responsibility?  I don't see that there is anything I can accept liability for, and Paypal didn't ask if I accept responsibility for anything, they just asked me to upload evidence of shipping so that they can pass this evidence on to the bank.

---

Penny - I totally agree that it is nothing to do with the seller being liable but it was a work around to avoid the fee.

If sellers are unable to supply proof of shipping, then the last time I had a chargeback there was the option to accept liability so Paypal could release the funds back to the bank. This used to avoid being charged the $15.00 fee

[pennyforum14]

I saw no such option, but I might have missed it, I was a bit in shock at a $7 chargeback for an item the buyer had just left positive feedback for.

It would be nice if Paypal had mentioned that there were two ways to deal with this sort of thing.  This is my first charge-back so I am really flying blind.  I might have just agreed to it had I known that was an option, but it doesn't matter, I had to test the system I'm using at some point, probably better to test it with a small money sale than a large one.

[247newdeals]

Ouch I did not even know PayPal had a chargeback fee I will watch out for that. Hope it works in your favour Penny

[pennyforum14]

I meant to ask before, should I contact the buyer at all?  I read somewhere that sometimes it is the bank that instigates these things if they deem the purchase to be out of character for the buyer, and that sometimes the buyer is unaware.  Is it worth asking the question or should I just follow the process and leave it at that?

[saarzi]

I havent read the other replies because, well, after a thread gets to about 5 replies Im too lazy to read them all Lol

but... I dont see how a photo at the post office will prove anything. There could be anything in that satchel, even if you took a photo as you were packing it, you could have taken it out and replaced it with something else. How have you proven its the item? How do you prove you handed it over after it was stamped? You could have taken it back.

Not saying you did, obviously, but I can image Ebay ignoring the photos, because theyre not really proof of anything.

[pennyforum14]

It shows it was given over the counter and accepted by the PO, they don't let you take things back once they have accepted them.  As for what was inside, how does adding a tracking number to eBay or Paypal screens provide any more evidence that what you sent was what was ordered? 

[247newdeals]

Penny, I may be wrong on this, just having a read about the charge back fee and it is when a buyer contacts their credit card company and says they did not authorise the transaction or other problem.  So if the item was posted or not want really matter as I say I may be reading this wrong but that is what I have made of it.

[pennyforum14]

I believe (from reading Paypal's FAQ on charge backs) that if you can prove that the item was sent to the address on Paypal, while it may not satisfy the bank and they may uphold the charge back, Paypal seller protection kicks in and they don't charge you.  The fact that the buyer left positive feedback is a good sign that the purchase was not unauthorised.  I'm hoping so anyway.

[bf1952]

As for contacting the buyer - I personally would.

The same thing happened to me. I sold an item - it was received and feedback left - then chargeback. I contacted the seller who was horrified and contacted her bank immediately. 

She rang me back apologising profusely.

Seems she had just got married and changed her name - she hadn't got around to changing her name on her Bank Account so the Bank initiated the chargeback.

All fixed. Chargeback dropped when she visited the Bank and changed her name.