Has any one encountered any buyer who left negative feedback without doing anything else?

[fr2243]

This seems to be a stupid question so pls dont laugh.

Recently I received a negative feedback which was all new to me. Unlike other negative feedback I received previously,

this guy (presumably Chinese according to the address and ebay id) left me negative feedback(claimed receiving faulty items) with no prior communication.

He has been being radio silence after I offered warranty service to him via ebay message.

Im 100% certain that he received my message because he registered his id 10 years ago and he has no trouble purcasing items and leaving feedback to others. Plus he purchased something else from a different ebay store after he left me the feedback.

He didnt even bother to open a return request to make things look real. I suppose it's probably because he knew that there is nothing I can do about the feedback.

I contacted ebay to seek help and what they told me was:

"It's against eBay policy to try to harm a seller's reputation intentionally by purchasing an item with the intent of leaving inaccurate Feedback."

But

"we cannot have this removed. The feedback was a comment about the item the buyer received and we cannot negate if this is true or not. Though they haven't contacted you, they are still entitled to leave a feedback about the item that they received."

And

"Please know that we do have this kind of buyer wherein they will express how they felt on the item or the transaction through a feedback but will not go into the hassle of returning the item or asking for resolution."

Now it looks like he wasted $65 for two faulty items and he is OK with it. Despite the item is covered with life time warranty, he just complained about it and then he moves on. I suppose he must be very rich.

Can any one provide me an option except anonymously sending excrement to this guy's  postal address on a random basis?

Frank

[collect247]

If ebay aren't prepared to remove the feedback then you have no other option but to move on,the negative feedback you received you might as well reply to it without saying anything that might have it removed just say not true.

Had similar happen to me last year but not with negative feedback but false statements just like you received with the negative feedback,thus resulting in my business being suspended on ebay.

I was told that my buyers that complained had an unsafe buying experience on ebay and that they were telling the truth therefore without giving me a fair go I got the axe.

There will always be one in the crowd,just hope not many more follow.

[imastawka]

Frank,  Frank,  Frank  *sigh

Not a very good follow up to the neg.   Some buyers may look at that and think you're

a difficult seller to deal with.

The listing states up front that there is a lifetime guarantee.

Your follow up should have stated that, and that you're happy to replace.

At some stage nearly everybody gets a neg with no prior contact

[pacotrading]

You know what, you have enough postives to outweigh this one negative, and as they have not opened a resolution or any contact at all, i would just forget about it as your not out of pocket on this one, so just basically just move on, was not worth even leaving a follow up comment on, i think these type of buyers think by leaving that kind of feedback, you will bend overbackwards to get them to rectify the feedback and are hopeing for a full refund with out returning the items, so item for nothing.

[kopenhagen5]

Your percentage is 99.9 % and stars are nearly all 5.0.

The neg probably won't affect your sales.

Great feedback, but you have made yourself look bad by leaving an unprofessional reply and THAT may hinder your sales.

[clarry100]

As others have alreay said the replies you leave to buyer feedback is probably costing you more in sales than the neg feedback itself.

If I was a buyer of your kind of items there are many sellers who sell them.

If I saw your comments (and I do feedback research when I'm buying) then I would more than likely pass you buy and think I was avoiding a troublesome seller if I had a problem down track.

I would prefer to buy from a seller who perhaps even had more negative feedback but had very unemotional and professional feedback reply comments. And I would even be prepared to pay slightly higher to do that.

I believe you have to keep comments/replies very factual and non-emotive to retain buyer confidence.

[fr2243]

Thank you all for your support and considerate advice! I was expecting some radical options like passing through his front yard and throw a fire ball. But I will keep in mind and keep my temper next time.

[*tippy*toes*]

I'm sorry, but I have to agree with the others. I would buy elsewhere based on your feedback replies, even though you have 1,000's of positives. I have bought elsewhere for a few dollars more and more negatives because I didn't like the replies the seller had left for feedback received. A lot of people do read feedback before buying. Buyers need to know they'll be looked after in the event of an issue, not abused or belittled (even if they are being numpties).

I know that it winds you up when you see that red dot appear without contact (I saw red - no pun intended) and you want to strangle someone (or send excrement to their address), especially if you know they are telling porkies, but you need to take a deep breath and sit on it for a few days before leaving a reply....if you leave a reply at all.

I regards to your initial query, the feedback left does not come under eBay's feedback removal policy. Sometimes you just have to wear it unfortunately. At the rate you receive positive feedback, you're far better off just letting it slide because it's already gone from the first page.

[imastawka]

Frank, you've really got to learn to chill.

Even the replies to neutrals are not professional

Leave any follow-ups for a few days and really think about diplomatic replies

before you hit that button.

[fr2243]

Well, in my defence I must say I already tried no to type "problem with your IQ" for the neutral I havnt replied. You see Im already improving. It's just my style. I have a day job and Ebay is just my second income. Im happy with the work load Im currently facing because I would rather spend 1 hour or so per day to take care of my business and spend some quality time with my family, or even just watch Mad Men, than just try to focus more on my business and please every one so that I can make one more dime. Plus you know what they say, we cant please every one...