Has any one encountered any buyer who left negative feedback without doing anything else?

[fr2243]

This seems to be a stupid question so pls dont laugh.

Recently I received a negative feedback which was all new to me. Unlike other negative feedback I received previously,

this guy (presumably Chinese according to the address and ebay id) left me negative feedback(claimed receiving faulty items) with no prior communication.

He has been being radio silence after I offered warranty service to him via ebay message.

Im 100% certain that he received my message because he registered his id 10 years ago and he has no trouble purcasing items and leaving feedback to others. Plus he purchased something else from a different ebay store after he left me the feedback.

He didnt even bother to open a return request to make things look real. I suppose it's probably because he knew that there is nothing I can do about the feedback.

I contacted ebay to seek help and what they told me was:

"It's against eBay policy to try to harm a seller's reputation intentionally by purchasing an item with the intent of leaving inaccurate Feedback."

But

"we cannot have this removed. The feedback was a comment about the item the buyer received and we cannot negate if this is true or not. Though they haven't contacted you, they are still entitled to leave a feedback about the item that they received."

And

"Please know that we do have this kind of buyer wherein they will express how they felt on the item or the transaction through a feedback but will not go into the hassle of returning the item or asking for resolution."

Now it looks like he wasted $65 for two faulty items and he is OK with it. Despite the item is covered with life time warranty, he just complained about it and then he moves on. I suppose he must be very rich.

Can any one provide me an option except anonymously sending excrement to this guy's  postal address on a random basis?

Frank

[davewil1964]

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@kopenhagen5 wrote:

Your percentage is 99.9 % and stars are nearly all 5.0.

The neg probably won't affect your sales.

Great feedback, but you have made yourself look bad by leaving an unprofessional reply and THAT may hinder your sales.

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Not just the neg - 3 of the 4 neuts as well.

[phorum_junkie*]

All replyig too a neut does is draw attention to it, most buyers woukdn;t even notice the odd one on a page of green unless it has a follow up.

[springyzone]

I'm trying to figure out what your problem is.

So he left a negative without talking to you about any faults first.

That's his prerogative.

The occasional negative isn't going to kill your business. it's not a huge deal.

Hey, he didn't ask for a refund or a return, so you're not out of pocket a single cent. You haven't been put to any trouble.

You come across as a pretty aggressive person-both in your feedback & in this thread. Maybe it is just sarcasm & yes, some buyers are very trying, but you're not doing yourself any favours with some of your comments.

They are pretty useless comments because they don't defend your cause and don't even always make much sense.

A couple of the neutrals were quite in order & fair. If someone receives a faulty product, then you would be better off shutting up about how good you were not to charge them a restocking fee.

Honestly, I don't normally say this, but I think if you get neutrals or negs, you would be better off not replying at all.

As a (mainly) buyer, it is your replies to them that would turn me off buying & not the neutrals or negs themselves.

[jjba6541]

I had a buyer buying from me at a difficult time.I messaged her and told her what was happening.I couldn't get to my house for 3 weeks unfortunatly and told her this and offered a refundI even phoned Ebay and told them what was happening..She was ok until the day I was going to post the item.Then demanded a refund .So I sent the refund and asked why she changed her mind.She got really nasty on messenger.Then left negative feedback.I went to ebay and they wouldn't remove it.They just say .."It's the buyers experience"..She was rude to me on the message board.Ebay could not have cared less.

[lane-ends]

It stings I know,  Thats also my initial reaction. However once a buyer does not recieve what they were expecting in a tiimely manner and in good condition then it is already a less than positive transaction. All else after that is damage control. For some buyers it is not about the $$ it is the inconvenience. After that they take the attitude they cant be bothered wasting more time trying to fix it, they move on, maybe even buying something else at the store.

Some are also afraid of potential confrontation (particularly if a seller demonstrates that they lash out in response to complaints) so they just go to ground.

Either case they just neg and move on.

Annoying but not much you can do about. As others say the response you leave can have a worse effect than a neg itself. You are not talking to that person, rather everyone else who reads your fb to see how you react if there is a problem.

[designers*n*more]

I agree, particularly the response given to the neutral where the item was "faulty" . I'd be totally peeved if I was charged a restocking fee for an item that was received faulty!! There should be no "restocking fee" on a faulty item.

"One of the drives were faulty, but did get a full refund
Reply by fr2242 (13-Sep-16 08:44):
Didnt charge him restocking fee and he's still not happy."

[springyzone]

had a buyer buying from me at a difficult time.I messaged her and told her what was happening.I couldn't get to my house for 3 weeks unfortunatly and told her this and offered a refundI even phoned Ebay and told them what was happening..She was ok until the day I was going to post the item.Then demanded a refund .So I sent the refund and asked why she changed her mind.She got really nasty on messenger.Then left negative feedback.I went to ebay and they wouldn't remove it.They just say .."It's the buyers experience"..She was rude to me on the message board.Ebay could not have cared less.

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I totally understand your frustration. Some buyers are just plain mean.

At a guess, I would say your responses are pretty much what a lot of sellers might like to say & probably more polite than some mutter to themselves.

But the thing is, you have to restrain yourself. Think it, but don't necessarily write it.

I know the temptation is to give them a blast but the trouble is, you only have 80 characters & you can't tell your whole story, so potential customers only see your short response, they don't know the whole background and that is where the trouble comes in.

You would be better off giving no response or else a very polite one such as 'Sorry for unexpected delay. Full refund immediately given".

I know it goes against the grain to do that but think of it this way. It is not about getting back at the buyer or giving them what they deserve. It is damage control, about making a calm, responsible impression on future buyers.

If you really must reply to bad buyers (and you are probably better off not to), just do it in a private message but even then, probably best to be very polite and say you were disappointed with their response as you tried hard to do the right thing.