Has anyone sent a return label for an item return?

[go-tazz]

Seeing as it looks like sellers need to "send" the buyer a return label once a dispute is started and the buyer has

to return the item.

So how is that label accessed?

I presume they don't send a physical label so how does the seller pay for and send the label?

These type of returns are starting to appear on the boards but I haven't come accross a seller actually sending a

label,(so I'm just interested in how it works).

[go-tazz]

Thanks all,

As we all hope to never have an issue I was just looking for some feedback on this,(sort of like advance

notice so we have some idea as to the process involved).

I wonder if the printer issue ever entered the heads,(if it did,their thoughts where probably that it's a  seller issue

so they don't care)

There are so many negatives for that policy I have no idea how they might have thought that it would actually

work,(obviously they didn't go though the scenarios on how it can affect sellers).

There will now be returns then where the seller not only has to double up on out of pocket postage costs but will

also be out of pocket for postage to send the return label,(which will probably end in a defect as well),

Once my single items finish I'll only be listing bulk lots to clear what I have and hopefully sell it all within the next

month,(then I wont have to worry about this issue on this ID).

Which also means I wont be buying as I wont be getting funds into my PP account

[springyzone]

I guess I was surprised to find that a lot of people may not have printers. Like someone else who posted, we have a host of computers and printers here at our home and there are only 3 of us and we aren't in business.

I understand people use phones a lot these days (I am not one of them, I love the luxury of a big screen) but seriously, how do people get by without a printer? These days you have to print your own tickets for air travel, for cruises, for gift vouchers, just about everything.

My feeling is that if you send someone a PDF and they have no printer, it should by rights be their responsibility to deal with it. It would not be that hard to forward it on to a friend who could print, or save it to USB and take it somewhere to print. Even if your work has no printer, you can usually just send it straight to a photocopier from a computer or whatever.

I haven't had the airlines falling over themselves to offer to send me out tickets if i can't print my own. They just told me no e ticket produced, no boarding.

[bakeandfry]

Springyzone wrote ~~
My feeling is that if you send someone a PDF and they have no printer, it should by rights be their responsibility to deal with it.
~~
Pdf files are harmfull to mobile devices.

[wwwwestsideimports]

HI, I am registered for ebay postage labels but through Australia Post and also have eparcel labels.  I have not used the ebay labels but they must work in a similar way to the eparcel system.  I have recently had to send a couple of return labels for incorrect items.

If there is a return section you should be able to pull up the history for the correct buyer and it will automatically fill out the fields with the information.  Then you send the PDF label to the buyer who prints it off and attaches it to the item. You will be charged the return freight on your account.

With the eparcel system all return labels are around $15 whether it's a $5 freight or $100 freight charge to send, we were lucky as the customer went to get a quote to send a heavy part back which was going to cost them around $130, so this is where we had to do something different, so tried the return label which cost us $15 instead - small price to pay and the customer thinks it's good service.

One tip is to send the email to yourself first so you can see the label, then send it to them from your inbox.  They have the choice to print it at home, or take the consignment number with them and the post office will print it off and attach to item.  It won't be a sticky label, just a normal sheet of paper.

Hope this helps as the ebay labels should work in a similar way, or ask their help department how to do it.

Good luck 🙂

[digital*ghost]

---

@bakeandfry wrote:

Pdf files are harmfull to mobile devices.

---

Technically, they have the potential to harm any device, since they can contain things other than just images and text (eg scripts, even executable files, though their security has improved and most readers will now block them from automatically doing anything that can hurt a device - Adobe has a reader for mobiles, I don't know too much about it because I don't have anything that could run it, but if it's a security risk that's the cause of concern, it's probably worth checking out some of the mobile readers and seeing what level of protection they offer - the PC version of Adobe allows PDFs to be opened in a protected mode, at least). 

[bakeandfry]

Yes thats true Digital ghost, i ment it for the lower end mobiles, i had a old touch phone when i first started on ebay and it was sh..silly, got myself a newer one with the money i made on here and it amazes me what i can do with it.

[carlysunflower42]

hi everyone i dont have a printer i did this when i had to return an Record back to America it was heavy so i had to pay for 

a RETURN LABEL aka parcel return label when the seller cant provide one i went to the post office to get one it covers the cost of the postage but not the parcel. The post office people print one out it has a number ask for a duplicate two copies 

you will need to stick the label on the front of the parcel 

message the seller when the parcel is returned

Take a photo of the Parcel return label as evidence

and explain you dont have a printer

They will pay for the item but sometimes not price of delievry and not for parcel

[*tippy*toes*]

Please stop digging up old threads when there is absolutely no need to.