Have not received my funds for nearly 2 months

lov-776
Community Member

I sold an item on April 3rd 2024 and have not received any money even when it says ‘your funds are now available’. I’ve sold at least 9 in total, so I am pretty new. For one of the recent sold items, I went to mark the item as delivered it and accidentally brought a postage label, even though I had already sent it off and brought a postage label at the post office. Therefore I payed both the postage at the post office to send it and then postage label online, and I realised too late to be able to delete the online version.  I don’t know if eBay knows it is sold because the postage label was closed, even though the buyer already has the item in their hand. I sold 2 after that and I received the money as normal. Although, it happened once again to an item I sold on the April 24th. I sold this item normally with no mistakes, yet, it tells me the money is ‘ available for payout’ but it won’t tell me when I get the money and won’t give it. Please someone help me solve this problem, I’ve looked through everything and I can’t contact eBay itself either. At this rate I do not think I will ever receive the money for the items I sold.

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Have not received my funds for nearly 2 months

Did you do as required and fully sign up to Managed Payments and be verified to sell before you sold anything?

 

Why can't you contact eBay?

 

eBay Help is at the top of every page 

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Have not received my funds for nearly 2 months

Yes I have full signed up to managed payments and I am verified to sell on eBay. 

I tried to go on the help page but EBay’s automatic response can’t seem to find the solution.

 

 

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Have not received my funds for nearly 2 months

On the recent sold item that you bought postage at the PO, did you upload that tracking number? With the extra postage you bought on eBay, you have 5 days to cancel it. After that you’ll need to contact eBay. There is a « contact «  tab at the bottom of the link page.

 

https://www.ebay.com.au/help/selling/posting-items/labels-packaging-tips/buying-printing-postage-lab...

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