Heads Up Re Aus Post

[arnl7178]

I had an item go missing, even though it was marked as delivered on the other end.

I've been in talks with AP for almost 2 weeks regarding the missing item and they finally "concluded" it is in fact, missing. How, they couldn't establish. Upon asking why we have tracking if they can't tracked the said article, and asking about compensation, this is (one of) their pathetic replies.

So basically, tracking means nothing, and their compensation is return of the postage cost. Bye bye item. Personally, I think that's disgusting customer service.

Tracking is provided to allow for the convenience where available for the sender and the intended recipient to keep abreast of the articles movements.

Australia Post advertises that the scans are not compulsory except for the lodgment scans however in most instances scans do occur.

Australia Post in the next few months more will introduce more than 26, 000 scanners which are being made available to delivery officers, post shops and delivery facilities to improve the chance of a current non compulsory scan event occurring.

The tracking number also assist us in understanding tracking to confirm that the article has reached the correct delivery centre and which delivery officer was assigned the delivery of the item.

We can only confirm with the delivery officer his knowledge of the delivery as he has scanned at 12:05 pm on the 3 April 2013 that he has deposited the item at the address as nominated which is the correct time for the route he would have been assigned.

The article if removed after delivery would be a police matter as they will assist with the intended recipient if they are claiming mail tampering.

The tracking of the item is not the problem I perceive as it shows the movement of the article from when you manifested it to the inbound delivery centre and then that it had been delivered.

It has either been delivered incorrectly from the address supplied, removed after being delivered or maybe accepted by another person who has failed to inform the intended recipient.

I am understanding that you are furious that the item you have been informed is not in the hands of the person you wanted it to be however as pointed out please possibly look at alternative ways to ensure articles are either safe stored at the local post office if they cannot be delivered (safe dropped) or request the receiver to sign for the article with or without extra cover.

I have sent out the Money Order #4386289506 for $6.20 to the following address

[arnl7178]

Forgot to add ... In their easyguides, it clearly says

Compensation up to $50 may be paid at Australia Post’s discretion upon production of a receipt or other proof of lodgement for loss or damage.

What a load of hogswash!

[*sparklz*]

And they have now removed the option to leave a card if no one is home to accept the item and all we can pick is put in a safe place.

Seems they are covering all bases now.

I still put DO NOT SAFE DROP stickers on ALL my packages.

One buyer said it had been torn off as the remnants were still there and it was left at her front door.

That is NOT a safe spot either X-(

[*sparklz*]

Maybe a call to the Ombudsmen might help??

If there is enough complaints surly something would have to be done.

[arnl7178]

What's amusing is ... This article was sent before the changes took place on the C&S site, so I DID actually choose to leave a card.

Seems even that doesn't make any difference.

[the-kazbar]

AP haven't paid out compensation for over a year now. At least your item was shown as 'delivered' so it is possible that it has been stolen or received by someone else at the address. Ive had parcels showing as accepted by AP and then nothing else, and they still won't accept responsibility.

[arnl7178]

Here's another of their replies regarding compensation and those "do not safe drop" stickers. All the while, ignoring the fact I chose the option to leave a card should the buyer not be home.

I appreciate that potentially one of you may be out of pocket for the item that has been declared lost by Australia Post.

Under Australia Post terms and conditions for an unregistered / non insured article there is no compensation available for this item. As a good will gesture Australia Post offers the postage cost as a rebate.

Click and Send does offer option of obtaining a signature and purchasing extra cover for a nominal fee so in the event of an item that has not been delivered to the intended recipient the sender can place a claim,; however the carriage chosen in this instance does not provide for this.

In future possibly when sending articles of value that you wish either not to register or purchase extra cover then placing a "Do Not Safe Drop" sticker available for free at any Australian Post Office on the item. This will ensure the item is protected to the post office where the person presenting will have to show appropriate identification to claim.

Once again I do apologise that the Parcel Post item that you sent to Mrs MY BUYER has as you have been informed by the recipient not arrived.

[digital*ghost]

Tracking is provided to allow for the convenience where available for the sender and the intended recipient to keep abreast of the articles movements.

Australia Post advertises that the scans are not compulsory except for the lodgment scans however in most instances scans do occur.

They do? Is that person sure? :^O Please ask them to advise where they advertise that tracking may or may not actually occur, because on their "simply send it" page, it says

No matter what speed or size you choose, every parcel is tracked.

There's no little asterisk denoting disclaimers, with a statement anywhere on that page saying "actually, we don't promise that every parcel is tracked..."

There's a little link for the full terms and conditions, and I can find no such statement there, either.

[arnl7178]

AP haven't paid out compensation for over a year now. At least your item was shown as 'delivered' so it is possible that it has been stolen or received by someone else at the address. Ive had parcels showing as accepted by AP and then nothing else, and they still won't accept responsibility.

Exactly, but in their easyguide, April 2013 they state AT THEIR DISCRETION they will compensate, but they obviously don't. It's false security IMO.

Their claim they (may) compensate with proof of lodgement or receipt of loss, leads one to believe if you can provide those details, you should be compensated. Evidently, not true.

[arnl7178]

I'm sorry but Australia Post are official, idiots.

I've just received the following:

You are the receiver not the sender. We did not receive money directly form you to send the item. We revived the money for carriage of the article from the sender.

This is why we ask you to contact the sender and they can assist you with any possible claim, as our compensation is set up to pay the sender.

Kind regards

YET, they are sending me a money order for my postage costs. But I'm the buyer!? I'm the sender lol.

DG, hope you don't mind, but I sent them this. Couldn't resist!

Nicholas, *I* am the sender!

It's my buyer who did not receive the item that *I* sent.

Further, you claimed yesterday this ...

Australia Post advertises that the scans are not compulsory except for the lodgment scans however in most instances scans do occur.


Please  advise where you advertise that tracking may or may not actually occur, because on your "simply send it" page, it says   No matter what speed or size you choose, every parcel is tracked.   There's no little asterisk denoting disclaimers, with a statement anywhere on that page saying "actually, we don't promise that every parcel is tracked..."   There's a little link for the full terms and conditions, and I can find no such statement there, either.
Please explain? (And my earlier question re the easyguide).