I have had an "item not received" case opened against me . The item was sent Austpost in a small parcel using Ebay's postage label generator . I lodged the item the next day, have a postage receipt showing the buyers postcode, and tracking shows it was delivered 3 days later. I have opened a case with Austpost to see what they can tell me about delivery, see if the postcodes match etc and I have informed the buyer through the resolution messaging of this.
I have twice asked the buyer to verify their address but they will not respond to this question. I was initially convinced this was a genuine case of miss delivery but the fact that the buyer is avoiding verifying their address made me a bit suspicious, so I checked the buyers feedback , which was all good . Then I decided to check the feedback the buyer has been leaving and I see that in the last month they have left twelve feedbacks claiming their item has not been delivered
I need to know how to bring this to the attention of ebay when dealing with my case and also how to protect myself from the negative feedback this scammer is about to leave on my record.
Also wanted to know if there is a way to potentially block buyers who habitually lodge claims of non delivery.
Thanks
