How do I contact Ebay to find out why I've been charged $8.12c?

[jillamanda50]

I have sold listed and sold one item on Ebay in the past five years. The item sold for $19.00 (including Ebay's recommended postage rate). The buyer complained about the postage so I reduced it and ended up losing $2 on the sale. Then I get an invoice from Ebay saying I owe $8.12. I have no idea what for and can't find out. With this cost, the item I sold for $19 has now also cost me $10+. I see no reason to continue with my Ebay account if I can't find out why I've been charged this amount and if every time I sell something, almost half of it disappears in costs.

[cq_tech]

They normally would unless the seller has emptied her Paypal account and has also cancelled her credit card backup. It's unlikely they'll call in the debt collectors for a miserable $8.12 but they'll certainly make a nice old mess of her credit rating.

[k1ooo-slr-sales]

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@jillamanda50 wrote:
They've suspended my account, so I can't check, but I'm not going to bother with them any more. I'm just glad I found out when I was selling something relatively cheap.

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Did you list the item, have a non-payer, and then list the item again?  Many new sellers come here asking why they have been charged fees for an item that they did not get paid for.  The reason they got charged a fee is that eBay had no way of knowing that the item had not been paid for.  When a 'buyer' does not pay you have to go through the UnPaid Item case process to get fees credited back to your account.

[collect247 · Accepted solution]

The $8 was for the postage charge simple

[jillamanda50]

Thanks anyway everybody, if those charges are legitimate, I don't know why anyone in their right mind would be using Ebay. It cost me $12.00 to make a $19.00 sale. The sale itself was only $2.50, but that soon got swallowed up by the postage discount I gave after the customer complained, and on top of that, there's another $10 in Ebay fees!

[lyndal1838]

It is not possible to pay $10 in fees on an item that sold for $2.50. 
Did you discount the postage before you sent the invoice to the buyer?  If you did then the fee would have been lowered but if you did not change the postage on the invoice then you would have paid fees on the higher mount.

And I would hardly call ebay postage an unreasonable ebaycharge.....if you took the item to the PO and paid postage there you would still have had to pay it.....it is not an ebay charge, but an Australia Post charge which you chose to pay through your ebay account.

[cathyjoyjoy]

This is where I see it as soooooo confusing for inexperienced sellers. From other threads I've noticed that it is too easy to pay for postage twice by paying through AP of course and if you press the "print postage label" button, that also charges postage ...... so in effect as a seller you've been charged twice. I'm sure others here can explain it better than I have. Surely there must be a way to recoup this extra charge .......... so frustrating for you.