How do you deal with lost eBay printed AusPost parcels? Need info. Thanks.

[isellstuffs101]

Hi guys, 

could you please help me with information from your own experience first hand regarding search/postage refund when dealing with eBay printed postage label for Regular AusPost parcels.

The case is -

1. The parcel label was printed/paid via eBay and posted at AusPost outlet (proof of postage receipt obtained).

2. Parcel doesn't show the scan on delivery, only acceptance and transit scans.

3. Parcel is way overdue.

The question is -

How should I proceed with search and postage refund?

I can lodge search for the parcel via AusPost, no problem, as I have proof of postage receipt.

In case the parcel is proven "lost in transit" , who is handling refund process for postage costs?

From my personal experience, for AusPost to be able to refund me postage costs and possible contents compensation, I need to produce receipt with postage costs clearly stated. The problem is - eBay doesn't produce such receipt. So, comes the question -  how the process of postage refund handled and by whom? I asked this question via eBay support, but they are clueless. 

Any help would be much appreciated. Thank you.

[jellybirddesigns]

Has the buyer actually lodged a case?

I had one like that - the acceptance scan went in and, but it never showed delivery.

I never heard from the buyer, so I assume he got it, but I sure wasn't going to ask him.

In fact the item still shows" in transit", even though the transaction was 3 months ago.

[thecatspjs]

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@isellstuffs101 wrote:

Hi guys, 

could you please help me with information from your own experience first hand regarding search/postage refund when dealing with eBay printed postage label for Regular AusPost parcels.

The case is -

1. The parcel label was printed/paid via eBay and posted at AusPost outlet (proof of postage receipt obtained).

2. Parcel doesn't show the scan on delivery, only acceptance and transit scans.

3. Parcel is way overdue.

The question is -

How should I proceed with search and postage refund?

I can lodge search for the parcel via AusPost, no problem, as I have proof of postage receipt.

In case the parcel is proven "lost in transit" , who is handling refund process for postage costs?

From my personal experience, for AusPost to be able to refund me postage costs and possible contents compensation, I need to produce receipt with postage costs clearly stated. The problem is - eBay doesn't produce such receipt. So, comes the question -  how the process of postage refund handled and by whom? I asked this question via eBay support, but they are clueless. 

Any help would be much appreciated. Thank you.

---

Had many missing parcels over years.  Sought and received compensation for quite a few. 

I have never had to produce proof of purchase of the Aust Post service I used.

In any case, if proof was needed for an eBay label, your eBay invoice clearly shows the charge for all labels you generate via eBay.

Ring Aust Post on Monday and open a missing parcel investigation 

Or you can do this on line via their website.  You will need to open an Aust Post online account and an enquiry for a missing article https://auspost.com.au/portal/#/register/delivery_issue

[black*poppy]

If a case has not been opened I would NOT contact the buyer... they could be opportunistic in claiming INR when they probably have the item. AP is not reliable in providing delivery scans.

In my experience, unless your buyer is particularly special, no one tends to check the tracking once their item has been delivered. So go ahead and open a customer enquiry 'where's my parcel?'. If it really has been lost and the buyer opens a case, at least you're a few days ahead and bring proactive.

[isellstuffs101]

Thank you very much for your input. The thing is, the question is still stands.

I need to know how other Sellers actually dealt with that.

I need to be prepared, knowledge is the power. 

I need to make a decision based on the outcome, whether I use eBay for postage or go directly with AusPost, cutting eBay postage off. 

I know how to deal with AusPost directly when it goes directly through them. But I have never dealt with cases that go through eBay.

The problem is - Buyers are different. One is the honest one, the other might be not, the game of chances.

And I prefer to be prepared and not take any chances, that is why I'm asking.

[curraone]

Just to be perfectly clear - has the buyer contacted you saying the parcel has not arrived?    

Or are you just using the tracking site and fear it has been lost?

Do not contact the seller if he has not contacted you first.    As pointed out, he may have the parcel.

And in answer to your question -  the missing parcel is Australia Post's responsibility and you will be following it up with them.

[curraone]

And your email receipt in your own email provider from ebay gives the payment details - usually Australia Post is quite happy with a copy of that email proving you paid postage.

[isellstuffs101]

Oh, great.  Thank you thecatspjs, I'll use the eBay invoice if AusPost will ask for it.

Thank you guys for your quick responces, it helps a lot. 

I'd never use postage via eBay but I have tonnes of eBay satchels. 

I sell cheap stuff, most of the time postage costs are twice higher than the cost of the item itself, that is why I'm nuts about postage.

It's not a problem to refund the Buyer, it's the problem of not getting postage back from the AusPost. 

[black*poppy]

There's no difference between postage paid direct to AP and labels through eBay as far as claims for missing parcels. You have a tracking number that shows the service paid for, it's in the AP tracking system, there are records of the address to/from etc in eBay which you can print off... you're over-complicating it.

[black*poppy]

Soz, can't refresh from a smart phone b4 posting 😛