How often does Ebay rule in favour of the seller?

[wombatrois]

I have a situation where an item was unfortunately mishandled by Australia Post and was very delayed in getting to the destination. It did finally get there, but only after the buyer demand I track it for her (why do we provide tracking numbers!). I was very obliging and took the time to go through all Auspost's hoops to find out what was going on etc. 

Anyway, it arrived, she was happy and all was good.

Except the next day she sent a message saying she'd found a 2.5cm cut in the garment and wanted a refund. I asked for photos which she provided, but if there had been a "cut", she had made it much worse by pulling the two bits of material apart so the photo would look bad - I check my items thoroughly and would have noticed a "cut" this bad.

Anyway, it has all turned sour and she's demanding a full refund through the resolution centre, only now her story has changed from a cut in the fabric to a seam not being sewn under the arm during manufacture.

She's a really experienced seller/buyer, but her behaviour really is a bit strange I think. 

Do you think because the photos show a gap in the fabric where she's pulled it apart it will be enough for ebay to agree with the buyer? I'm really ticked off because I tried so hard to please her, but then this. I certainly don't think a 2.5cm unsewn seam under the arm is enough to render it unwearable, but I know everyone has different standards.

[imastawka]

---

@vegacomputers wrote:

Most stalkers do use fake names to hide behind. And they have several different ID's in these forums actually. 🙂

---

  Not this one  -  just the one id posting on these boards    

[comcol]

LOL. Oh of course. With a name like stawka I am sure you don't use any other fake names to hide behind.  You forget one important detail when trying to hide your other names.:P

[cathyjoyjoy]

I actually think it is a very wise decision to post on here with a different ID to the ones you use for your business. My comment about "assumption" was related too assuming that anyone here DIDNT have another ID.

[imastawka]

---

@vegacomputers wrote:

LOL. Oh of course. With a name like stawka I am sure you don't use any other fake names to hide behind.  You forget one important detail when trying to hide your other names.😛

---

???????

      I just told you - I don't use  other IDs on the boards.     Just this one 

I couldn't be bothered making up a whole new personalty to go with another ID 

[wombatrois]

Thanks for your input everyone. I agree with both views - I think karma will win out in the end, but I think she is disappointed with either the garment or the wait and is being unreasonable for a second hand item. From Ebay's own "not as described" there is nothing that suggests the item is not as described.

So, I have decided just to refund her and send a return postage to her (actually, she won't communicate with me any more, so I think this is the best way to deal with it).

My problem now is that as it's the first time I've ever had to do this, I can't work out how to send her the return label! Can I send her the ebay click and send (which is cheaper than Australia Post) or do I have to go to click and send through Australia Post and pay the higher rate?

Or do I get an option to buy the ebay postage when I click on the option to send the the return postage label and refund the buyer in the resolution centre?

Sometimes I find it difficult to navigate around ebay 😞

[comcol]

I think it very dishonest to post on here with a false ID to what is used on Ebay. It shows the person has something to hide and that they clearly are using it to abuse or post something that they do not beleive in or stand by.

[davewil1964]

By definition any ID used to post with is not a false ID.

I certainly won't use my selling ID to post here. It is not unknown for members to buy and neg in retaliation for something posted on the boards. Nor should I need to. The content, not the ID posting, is the relevant thing.

[cathyjoyjoy]

I have no knowledge of "false ID". I don't think you could even log into eBay with a "false ID".
However, many here have multiple IDs for many wise reasons.

[thecatspjs]

---

@vegacomputers wrote:

I think it very dishonest to post on here with a false ID to what is used on Ebay. It shows the person has something to hide and that they clearly are using it to abuse or post something that they do not beleive in or stand by.

---

Demonstrates a few things to me including that the poster is naive to think their trading activities are protected by using posting ID