How to get eBay to reverse a seller restriction

[cockatoojack_discounts]

Hi all,

        i am seeking some imput as to how to get ebay to reverse a seller restriction placed upon me, i received the below from them;

"we have decided that your account will remain indefinitely restricted from selling. We have taken this action out of concern for the safety and integrity of the eBay Community. Due to eBay policy, we cannot provide you with more specific information."

Now i have been an ebay member for over 10 years and have a feedback score of 780 with 100% positive feedback as both a buyer and a seller ????????????? 

My current orders all have just been delivred or will be with a day or so and those already delivered also gave 100% positive feedback i only have had one defect and that was when processing an order we opened the outer package and found the actual item to be water damaged and after communicating with the buyer they were fine with it and we refunded the money, another part of there correspondence that confuses me is as below;

" We understand that this situation may be frustrating; however, although future emails from you will be read, we will be unable to respond to any further requests to reinstate your selling privileges."

Now that clearly reads to kme that its a done deal and nothing more can be done yet at no stage have they advised me what the issue is and every document they have asked for has been provided but still no advise on what it is that i have actulally done, they have also on three different occassins where i have spoken to customer support they have changed what it is that this department that hides behind the iron curtain wanted yet i still complied .

CAN ANYONE ADVISE ME WHAT TO DO NEXT AS IF A PROPER CONVERSATION COULD BE HAD THIS WOULD BE SORTED OUT IN A FLASH AS LONG AS IT WAS FLUENT BOTH WAYS SO I CAN UNDERSTAND WHAT I HAVE DONE.

I WOULD HAVE EXPECTED THIS TREEATMENT IN A DICTATORSHIP NOT IN A FREE COUNTRY HELP ME PLEASE.  

[collect247]

Seriously read the 3rd and 4th line in OPs opening post says it all

[melbourneclearance]

No, it doesn't say it all. It says ebay has suspended him and he doesn't know why. And that is exactly why he should keep calling ebay. Ebay can suspend people by mistake, or they suspend people to save us all from the most monstrous fraudster. You can bet your bottom dollar that your situation is not exactly the same as the OP's.

[collect247]

Sheesh you just don't get it lol.

It is the same response that everyone gets when they get suspended.

Ebay won't tell you why.

And mate I tried for 2 bloody years to get an answer from ebay without any success.

It doesn't matter what the situation is as it is a suspension and it will never be reinstated.

The situation doesn't have to be the same as mine but mate the response from ebay is 100% the same.

And I'll bet you that OP doesn't get reinstated.

You're totally wrong and I'll leave it at that 

[melbourneclearance]

I just told you above my suspended account was reinstated.

You can also google "how to get ebay suspension reversed" and you will get many hits. Many people have got their accounts reinstated. There is calling ebay with remorse and humility, and there is calling ebay with combative and abusive tone. The latter won't get you reinstated if you have done something wrong n the first place..

[collect247]

Your suspension wasn't even in the same category and it doesn't compare lol.

I never did anything wrong and got suspended and it looks like OPs in the same situation.

I have never abused ebay regarding the matter so stop assuming that I did.

Ebay's response to OP was exactly the same as mine,did you get the same response as we did?

I bloody begged ebay to reinstate me and mate the suspension was in no way my fault it was due to a stupid ebay policy that many scamming buyers got around and ebay sided with them due to the policy which was very unfair at the time.

It seems that you're putting me into a category that I'm to blame for what has happened?

Yes people have been reinstated but that was for maybe a short suspension and not for life.

The response from ebay to OP is for life as was mine and many others that have been wrongfully done by.

Ebay should be the one's with the remorse and humility towards me but ebay doesn't know what that means.

Sure if OP or I did anything wrong to get suspended then I'd take it on the chin but I never did any wrong and OP probably didn't either.

Stop sticking up for ebay as they're all about the buyer and are gutless and ebay ruin peoples lives.

[melbourneclearance]

---

@collect247wrote:

I never did anything wrong and got suspended and it looks like OPs in the same situation.

... the suspension was in no way my fault it was due to a stupid ebay policy that many scamming buyers got around and ebay sided with them due to the policy which was very unfair at the time.

---

1. Unfair or not, it's their sandbox, if you went against their policy then you did do something wrong.

2. You assume all those people who have ever been reinstated were slapped with a short ban in the first place. That is a big assumption.

3. You keep putting the OP and yourself in the same boat. We already agreed previously that the situations could not have been the same.

This all comes back to the original answer I posted in response to the OP, with the advice that he keeps calling ebay, that you are so vehemently against. Do you not understand that OP calling ebay and you calling ebay are two different things? Two different situations, two different people, two different tones and approaches. You may have given up calling ebay, but others shouldn't.

[collect247]

I'm doing just fine now and I don't need to call ebay about anything anymore.

And when a member gets the same response to why they were suspended then sure it might not be because of the same issue 

but it was the same outcome.

By all means people that have been recently suspended should keep calling ebay.

And let me put it point blank I never went against ebay's policy it was the buyers who went with a very unfair policy at the time which I NEVER did anything wrong ok but got punished for it anyway so stop saying I was in the wrong when I have told you I wasn't.

You may be kissing ebay's rear end but I don't,not for something ebay could have easily looked into more closely.

A lot of members on these boards know the situation and what happened even an ebay employee tried to help as they also agreed that it wasn't at all fair but unfortunately once ebay make up their mind they then don't change it.

You keep arguing that a permanent restriction from selling can be reversed,NO it can't!

[melbourneclearance]

It may be a more positive argument if you do not keep calling someone who disagrees with you "kissing ebay's rear end". Just not very long ago, someone here accused me of seeing demons in everything ebay does. So I must be a double agent. Or a communist! (GASP!!)

I never said you were in the wrong with ebay, I never said otherwise either. I don't know your situation, and nobody here knows but yourself. When people coome here and tell a story about ebay, positive or negative, the story has to be taken with a grain of salt. And that is exactly what I am doing. Pardon me for not jumping straight in with both feet to your defense.

Ebay has a few million accounts in Australia alone, never mind the world. Saying that NONE of those banned "indefinitely" was ever reinstated is a pretty big call. Us mortals down here simply do not know such things.

[collect247]

When did I ever ask you to jump to my defense lol?

I'm doing ok like I said already.

And if the shoe fits.

I'm a big call expert just ask anyone.

Please don't try and educate me on what people do when they come on here.

I can keep going until pigs start to fly if you want.

And I know for a fact that people that have been banned for life have never been reinstated.

If you're taking things with a grain of salt then it must be pretty salty for you then haha.

[imastawka]

Regulars to the boards know Kollector's situation and how it evolved at the time.

And the utter devastation that ocurred.  To think this could happen to anyone at any time was unthinkable.

They are also not the only one that this has happened to.

How about you agree to disagree?  And call it quits.