NEAR ME SO EBAY DECIDES ITS MY PROBLEM, LIKE WHY AM STOPPING THE LISTING, WHY THEY DONT CHARGE THE PERSON ALL THE FEES THAT CAUSED THIS AS THEY SHOULD HAVE NOT EVEN BID ON THE ITEM AND ASK THEM WHATS GOING ON AND PAY ME THE FOR ALL THE EFFORT IVE PUT IN AND NOW LOST. I GUESS THEY LIKE PEOPLE THAT ACT LIKE THEM
You're best to do what dave says-either an unpaid item claim or refund & claim a problem with the address.
You should get the fees back & ebay will say then will refund you but it might not happen. It didn't for us a while back when in a similar situation, despite a couple of follow up phone calls.
But you might need to ring ebay to sort it all out. If they look at the listing they will see it was pick up and should find in your favour. That doesn't mean they won't refund the buyer (if he has paid) but at least they should find you not at fault.
This problem with people bidding on pick up items when they can't pick up & may even live interstate-it happens fairly regularly, or going on our experiences it seems to. It is a pain, wish people would read the ad and think it through before bidding and assuming you will post for next to nothing anyway.
You can politely communicate with the buyer that your item is pick up only. Your gramophone listings do very clearly stipulate "Pickup only: free", and under the Postage and Payments tab, again, very clearly it's stipulated "Posting to: Will arrange for local pickup only (no postage)."
Under eBay's Money Back Guarantee, the buyer is not covered. I wish more buyers would pay attention to listing details!
Not covered:
Local pickup items that weren't collected by the buyer
You will be credited the final value fees if you cancel the sale or (if the buyer hasn't yet paid) if you make an Unpaid Item report. If eBay don't credit the FVFs, then contact them. You won't be credited the PayPal transaction fee if the buyer has already paid through PayPal. Sellers will correct me if I'm wrong, but I believe you can issue a partial refund (to cover reasonable actual costs that you can't recoup). I believe you can also refund the buyer and then open an Unapaid Item report (but again, sellers will confirm).
By the way - you list PayPal as the preferred payment option for your pick up items (in the Postage and Payments tab), but for pick up, you really should be preferring cash on pickup. I note that you've listed cash on pickup is preferred within the description, but you need to be consistent. Make sure your future listings have the updated payment preferred information. PayPal has several drawbacks in relation to pick up items. Of course, you must accept PayPal as one of your payment options, and it's your choice about which is your preferred payment option. The benefit of cash on pickup is that your buyer can't initiate a chargeback later, or open a PayPal dispute which may cause stress even if you would ultimately win the dispute (which you would for s/h pick up items). Under PayPal's Buyer Protection (User Agreement), "S10.2 Any item you collect in person or arrange to be collected on your behalf is not eligible to be claimed as not received", and :"S11.2 An item is not considered to be “significantly not as described” if: e. It was listed as used condition and you picked it up in person after examining the item."
Also - it's well worth your taking on board what davewil has said in connection with CAPS LOCK (all capitals), as well as all the other sensible and important information he has posted, and which springyzone has reinforced. Online, typing in all capitals is perceived as the internet version of shouting. It's also harder to read than sentence case. You use all capitals in your listing description as well. Suggested description change (example):
HMV 101 with No. 4 soundbox in very good condition for its age.
Believed to be from 1927, this gramophone has record storage in the lid.
The photos form part of the description. (Item is even better when seen in person.)
A new spring was bought from Soundgen in the UK a number of years ago, and was fitted by Andrew B., a very well-respected collector and repairer at Helensvale, Gold Coast.
It will play both sides of the Johnny Cash 78 shown in the photo (for illustrative purposes only) on full wind without slowing down. (That record is not included in this sale.)
Cash on pick up preferred. On winning the auction, you can obtain address details and are welcome to inspect this item before making your cash payment.
"Somehow, though, there are still people who if you TYPE IN ALL CAPS will reply [via Twitter or similar]: “WHY ARE YOU SHOUTING,” as if caps lock text were actually, quantifiably and materially somehow still analogous to ‘shouting,’ as if it were possible to ‘shout’ via unvoiced prose. Whenever I type in caps and someone replies re me ‘shouting’ I feel like they must have just finished watching a ‘netiquette’ broadcast circa 1996.
BULLETIN: THERE ARE PEOPLE WHO EMPLOY ‘CAPS LOCK’ TEXT FOR EMPHASIS, AND SIMILARLY THERE ARE PEOPLE WHO EMPLOY WHAT EVERYONE CALLS ‘IRONIC’ SINGLE QUOTES WITHOUT IRONY, BECAUSE THEY ARE MAKING THE VALID CREATIVE DECISION TO INDICATE A CHANGE IN TONE OR TO DISTANCE THEMSELVES FROM THE ITEM IN ‘IRONIC QUOTES’ AND IT’S LIKE TOTALLY A VALID TONAL ‘THING.
’ No one is ‘shouting.’ No one is ‘being ironic,’ and those who comment on the tonal choices people make in the use of text just kind of seem really inhibited or legislative. When I or anyone else Tweets or updates Facebook in all caps and someone replies ‘WHY ARE YOU SHOUTING’ or ‘why are you employing ironic quotes’ they smack to me distinctly of someone who has just finished watching a ‘netiquette’ broadcast circa 1996."
I can understand that if you're not very keyboard-literate (that is, if you find typing on a computer keyboard tricky), it may be easier for you not to worry about capitalizing anything that should be capitalized... hence your preference for just pressing the CAPS LOCK button and typing away.
To make it just as easy for you - and easier for others reading your posts - why not just type all lowercase and eschew capitalization? It would certainly make your posts less strain to read and it wouldn't involve extra effort on your part.
(It isn't a case of people not liking it; it's genuinely harder to read paragraphs where the text is all uppercase.)
As Countess says all caps are very hard to read apart from being considered shouting on-line, if you have trouble reading your post (or others) just use CTRL + to magnify them.
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